Tarra Brown
El Paso
Summary
Dynamic operations professional with extensive experience at Interglobal Logistics, excelling in customer service and multi-tasking. Proven ability to manage 40 accounts while ensuring timely shipment tracking. Strong communication skills and adept at problem-solving, consistently driving revenue through effective quoting and customer engagement.
Overview
25
25
years of professional experience
Work History
Operations/Dispatch
Interglobal Logistics
03.2012 - Current
- Customer Service/Operations for dry van division/flatbed. Booking loads that are given to us from our customers.
- I handle TX East coast, Midwest inbound and outbound.
- Extensive use of several programs to dispatch our drivers.
- Face paced environment, must move quickly.
- Dispatching is all about speed and coverage.
- Tracking shipments and making sure all products arrive in a timely manner.
- Multi-tasking is a must.
- Consistently monitor loads in progress.
- We do Issue comchecks and make sure drivers send Bill of Ladings once delivered.
- I was promoted to customer service after a few years of working at Interglobal.
- My job duties include speaking to my customers daily providing them with updates, quoting any lanes for them, and pushing to get more volume from the customers.
- I handle 40 accounts from different city and states.
- I schedule pickup appointments, delivery appointments, entering details on each of my shipments.
- Make revenue on each of the quotes I provide for the customers.
- I do go out and meet with customer to hear how we are doing on service and to see if there are any new projects customers might be working on.
Front desk/sales
Planet Fitness
El Paso
02.2010 - 03.2012
- Sales of memberships.
- Front Desk duties, welcome guest when entering the facility.
- Answering phones, customer service, taking payments & Cleaned machines.
- Help customers daily with anything they needed to know about the machines or workouts.
MANAGER
VILLAGE IN
El Paso
01.2001 - 01.2011
- Manager at different locations here in El Paso.
- Manage more than 10 employees.
- Make sure customers were taken care of.
- Handle cash deposits.
- Schedule employees, hire and fire employees.
- Run the restaurant.
Front desk/sales
EP FITNESS
El Paso
05.2008 - 10.2010
- Sales of memberships.
- Front Desk duties, welcome guest when entering the facility.
- Answering phones, customer service, taking payments & Cleaned machines.
- Help customers daily with anything they needed to know about the machines or workouts.
Education
Administrative Assistant - with honors
IBC College
01.2012
Skills
- Great Communication skills
- Punctual
- Responsible
- Dependable
- Ability to work under pressure
- Ability to remain cordial and courteous
- Extensive experience in dealing with children
- Problem solving skills
- General knowledge
- Ability to manage multiple tasks and demands
- Ability to learn and apply new skills
- Ability to handle confidential matters
- Ability to work with confidential data
- Ability to operate Windows OS 7
- Ability to operate Windows Vista
- Ability to operate Windows XP
- Ability to operate Excel
- Ability to operate Word
- Ability to operate Power Point
- Excellent oral communication skills
- Excellent written communication skills
- Telephone Etiquette
Timeline
Operations/Dispatch
Interglobal Logistics
03.2012 - Current
Front desk/sales
Planet Fitness
02.2010 - 03.2012
Front desk/sales
EP FITNESS
05.2008 - 10.2010
MANAGER
VILLAGE IN
01.2001 - 01.2011
Administrative Assistant - with honors
IBC College