Amanda Rourk
Summerville,SC
Summary
Experienced operations and dispatch professional with a focus on enhancing team collaboration and communication. Known for implementing innovative solutions and streamlining processes to achieve quantifiable results. Proven ability to drive operational excellence and meet performance targets.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations/Dispatch
OOCL (USA) INC.
Mount Pleasant, SC
07.2019 - Current
- Executed daily operations with accuracy and efficiency, supporting seamless workflow.
- Created functional solutions to operational challenges, leading to significant cost savings.
- Utilized advanced technical skills to troubleshoot complex problems and implement effective solutions.
- Collaborated effectively with diverse coworkers to achieve shared goals and address product-related challenges.
- Developed innovative solutions that improved team collaboration and performance.
- Resolved customer issues through knowledgeable and friendly service, promoting high satisfaction.
- Assisted customers by answering inquiries and fulfilling requests to boost satisfaction.
- Maintained current knowledge through ongoing education and advanced training initiatives.
Document Specialist
New Orleans Cold Storage
North Charleston, South Carolina
04.2017 - 06.2019
- Ensured timely distribution of critical documents to relevant stakeholders.
- Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
- Managed document organization for operational procedures and compliance records.
- Facilitated communication between departments regarding documentation needs and changes.
- Coordinated with team members to ensure accurate documentation of shipments.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
- Maintained records of all documents scanned and indexed into the system.
Education
High School Diploma -
Berkeley High School
Moncks Corner, SC06-2010
Skills
- Operations optimization
- Regulatory compliance
- Data analysis
- Technical troubleshooting
- Document management
- Data management
- Customer relationship management
- Customer relations
- Team collaboration
- Problem solving
- Problem resolution
- Attention to detail
- Time management
- Conflict resolution
- Effective communication
- Organizational skills
- MS office
Certification
- Anti-Bribery and Anti-Corruption
- Sanctions Compliance
- Cyber Security
- Competition Law
Timeline
Operations/Dispatch
OOCL (USA) INC.
07.2019 - Current
Document Specialist
New Orleans Cold Storage
04.2017 - 06.2019
High School Diploma -
Berkeley High School