TANSY SANCHEZ
Ithaca
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations & Dispatch
Casella Waste Management
04.2020 - Current
- Provide assigned route optimization for company
- Perform dispatching to drivers based on customer needs
- Analyze driver’s location and loads for cost balance
- Create and assign services and routes for maximum efficiency
- Prepare updates, changes, and dispenses for daily route sheets
- Work closely with Operations Management
- Provide communication between customers and drivers for issues needing attention
- Handle calls / emails from both Sales and Customer Care for all pickup & delivery requests and service delays
- Report driver performance issues to correct line of business for resolution
- Participate in on-going company training sessions and knowledge growth
Server & Bartender
Old Mexico Restaurant
09.2019 - 02.2020
- Built and maintained new and existing customer relationships
- Had extensive knowledge of menu for all customer questions and needs
- Provided exceptional customer experience by ensuring timely delivery of food and drinks
- Ensured dietary restrictions of guests
- Handled full dining cycle including table preparation, seating, taking orders, bringing food, and taking payments
- Prepared custom alcoholic beverages on and off the menu
- Handled inventory and stocking of dining room items
- Communicated closely with other servers and kitchen staff
Education
Culinary Arts
TST BOCES
01.2015
Advanced Diploma - undefined
Ithaca High School
01.2015
Skills
- Operations Optimization
- Cost Balance Analysis
- Customer Relationship Management
- Customer Satisfaction
- Route Management
- Account Management
- Data Analysis
- Dispatch
- Collaboration
- Communication
- Strategic Planning
- Issue Resolution
- Time Management
- Prioritization
- Organization
- Tech Savvy
- Program Management
- Project Management
- Adaptability
- Ongoing Skill Development
Websites
Certification
- Licensed CDL Class B driver
Timeline
Operations & Dispatch
Casella Waste Management
04.2020 - Current
Server & Bartender
Old Mexico Restaurant
09.2019 - 02.2020
Advanced Diploma - undefined
Ithaca High School
Culinary Arts
TST BOCES
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