Work Preference
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Open To Work

CRYSTAL M. LATHAM

Sault Ste. Marie,MI

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Dispatch SupervisorDirector of EducationApartment Building ManagerOffice Manager

Work Type

Full Time

Location Preference

RemoteOn-Site
Location: Sault Ste. Marie, MI
Open to relocation: No

Salary Range

45000/yr - 200000/yr

Important To Me

Personal development programsHealthcare benefits401k matchCareer advancement

Summary

Dynamic field operations and education leader with a clinical foundation in athletic training. Track record of delivering educational programs that enhance learning outcomes and drive revenue through strategic operational initiatives. Proficient in analyzing performance data, optimizing resource allocation, and building strong partnerships in healthcare environments.

Overview

22
22
years of professional experience

Work History

Dispatch Supervisor

United Parcel Service (UPS)
Rudyard, USA
11.2023 - Current
  • Directs field operations planning across a multi-route territory network, optimizing coverage and resource allocation to maximize daily operational performance.
  • Manages full-center staffing and scheduling, balancing competing priorities and maintaining service standards in a high-volume, fast-paced environment.
  • Analyzes dispatch data and produces daily performance reports, identifying operational trends, service gaps, and actionable opportunities for continuous improvement.
  • Delivered real-time operational communications and strategic updates across cross-functional teams, enhancing alignment and execution throughout the field.
  • Conducted monthly operational audits and loop analyses to verify performance against benchmarks and implement corrective actions, driving accountability.
  • Utilized mapping and analytical tools to compare historical and current performance metrics, guiding territory planning and strategic decision-making.

Director of Education

Bodyworks Massage Academy
Kincheloe, USA
01.2020 - 07.2024
  • Designed and executed comprehensive educational programs — including curriculum development, syllabi, lesson plans, and competency assessments — serving multi-cohort student populations across program cycles.
  • Built and maintained strategic relationships with faculty, clinical partners, and external stakeholders to advance institutional program goals and community standing.
  • Delivered structured performance evaluations and individualized coaching, fostering talent development and achieving measurable competency outcomes across student cohorts.
  • Managed program compliance documentation, ensuring alignment with institutional standards and regulatory requirements.
  • Coordinated marketing initiatives and promotional campaigns, authored monthly newsletter that enhanced student engagement and supported enrollment growth.

DOT Courier / DG Agent / Feeder Agent

FedEx Express
Kincheloe, USA
12.2018 - 11.2023
  • Recognized with the Bravo Zulu Award twice in a single year for exceptional performance, operational dedication, and demonstrated excellence in field execution.
  • Coordinated route coverage and field logistics, ensuring efficient operations and adaptability to evolving territory demands.
  • Contributed to compliance initiatives as an active member of Station Safety Team, promoting safety culture and accountability.

Apartment Building Manager

Privately Owned
Sault Ste. Marie, USA
05.2008 - 11.2018
  • Oversaw operations of 6-unit residential property, fostering positive tenant relations and coordinating maintenance schedules and issue resolutions for 10 years.
  • Managed daily building operations and maintenance tasks efficiently.
  • Coordinated vendor services for repairs and facility improvements.
  • Supervised staff to ensure compliance with safety regulations.

Dental Assistant Instructor

First Light LLC (Weekend Dental Assistant School)
Appleton, USA
01.2008 - 05.2008
  • Functioned as subject matter expert and clinical educator, simplifying complex clinical concepts into practical instruction that increased student confidence and competency.
  • Delivered hands-on clinical instruction in chairside technique, patient positioning, and radiographic procedures, fostering practical skills in dental assistant students of the accelerated training program.
  • Educated students on essential dental assisting skills to enhance their practical knowledge. on dental assisting procedures and best practices.
  • Exhibited the correct techniques for using dental instruments to ensure safe practices among students. of dental instruments and equipment to students.
  • Developed lesson plans for hands-on training in clinical settings.

Receptionist / Scheduling Coordinator

Advanced Care Smile Center
Appleton and Oshkosh, USA
01.2008 - 05.2008
  • Coordinated multi-site patient scheduling, insurance verification, and records management across two clinical locations to enhance continuity of care.
  • Coordinated scheduling of dental appointments to ensure efficient patient flow.
  • Responded to incoming calls and provided timely assistance to patient questions.
  • Created a positive first impression for patients visiting the clinic.
  • Developed and maintained outreach call list to re-engage lapsed patients, increasing appointment volume and supporting practice growth.

Office Manager / Dental Assistant

John J. Scherer, D.D.S.
Cedarville, USA
11.2004 - 01.2008
  • Drove a 2,900% increase in third-party patient financing (CareCredit) within one year through proactive patient consultations, staff training, and targeted financial presentations — directly impacting practice revenue.
  • Conducted patient treatment plan presentations and financial consultations, fostering clinical trust and increasing case acceptance rates.
  • Developed and implemented comprehensive office procedure manuals for front office staff, dental assistants, and dental hygienists, standardizing operations and enhancing workflow across the practice.
  • Coordinated daily clinical operations, ensuring seamless scheduling, compliance, and patient flow across all provider schedules.
  • Managed full-cycle clinical and administrative hiring and onboarding, ensuring effective performance evaluations and improving staff retention across a multi-provider practice.

Education

Bachelor of Science - Athletic Training

Lake Superior State University
Sault Ste. Marie
01-2018

Associate Degree - Health and Fitness Specialist

Lake Superior State University
Sault Ste. Marie

Skills

  • Logistics coordination
  • Operations optimization
  • Resource allocation strategies
  • Data analysis and reporting
  • Performance tracking
  • Data-driven decision making
  • Project management
  • Cross-functional collaboration
  • Decision making
  • Operational planning
  • Work order management
  • Performance evaluation
  • Analytical thinking
  • Problem solving
  • Attention to detail
  • Microsoft Office Suite
  • Clinical expertise
  • Curriculum management
  • Educational program design and delivery
  • Effective communication
  • Critical thinking
  • Database maintenance
  • Performance tracking

Timeline

Dispatch Supervisor

United Parcel Service (UPS)
11.2023 - Current

Director of Education

Bodyworks Massage Academy
01.2020 - 07.2024

DOT Courier / DG Agent / Feeder Agent

FedEx Express
12.2018 - 11.2023

Apartment Building Manager

Privately Owned
05.2008 - 11.2018

Dental Assistant Instructor

First Light LLC (Weekend Dental Assistant School)
01.2008 - 05.2008

Receptionist / Scheduling Coordinator

Advanced Care Smile Center
01.2008 - 05.2008

Office Manager / Dental Assistant

John J. Scherer, D.D.S.
11.2004 - 01.2008

Bachelor of Science - Athletic Training

Lake Superior State University

Associate Degree - Health and Fitness Specialist

Lake Superior State University

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CRYSTAL M. LATHAM