Summary
Overview
Work History
Education
Skills
Timeline
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Tarra Kennedy

Duluth,GA

Summary

Dedicated and versatile professional with a proven track record in various roles including event coordinating, secretarial duties and Customer Service. Demonstrated expertise in providing outstanding service across diverse settings, including restaurants, schools, and catering events.

Overview

14
14
years of professional experience

Work History

Event Coordinator

Greater Goods Catering
Lewes, DE
10.2019 - Current
  • Assist in menu planning and customization, providing input based on guest preferences and event themes.
  • Set up and arranged event spaces, including tables, chairs, linens, and decorations, ensuring an inviting and organized atmosphere for up to 300 guests.
  • Demonstrate excellent communication skills by promptly responding to guest inquiries and requests, resulting in a 90% reduction in guest wait time.

Building Secretary

Beacon Middle School
Lewes, DE
07.2012 - Current
  • Manage a high-volume front office, effectively handling an average of 150 daily inquiries from students, parents, and staff.
  • Maintain accurate student records for a student population of 800, ensuring 99.9% data integrity and compliance with confidentiality regulations.
  • Process and tracked an average of 200 student absences per month, ensuring accurate attendance records and assisting in monitoring student welfare.
  • Support the administrative team in the completion of various projects, such as updating school policies and procedures, resulting in a 15% improvement in operational efficiency.

Customer Service Specialist

Surf Bagel
Lewes, DE
08.2009 - Current
  • Resolve customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Assisted in training and onboarding new cashiers, ensuring a smooth transition and reducing training time by 30%.
  • Demonstrated exceptional customer service skills, resulting in a 95% customer satisfaction rate based on post-shift surveys.
  • Processed an average of 100 transactions per day with accuracy, maintaining a cash register accuracy rate of 99.5%.
  • Efficiently handled cash, credit card, and mobile payment transactions, totaling an average of $5,000 in sales per day.

Event Coordinator

Blue Moon
Rehoboth Beach, DE
09.2011 - 05.2021
  • Successfully planned and executed 50+ high-profile events, ranging from intimate corporate luncheons to large-scale weddings, with a client satisfaction rating of 95%+.
  • Orchestrated seamless food service for events ranging from cocktail receptions to multi-course plated dinners, ensuring timely and accurate delivery of food and beverages to 500+ guests.
  • Assisted in the transportation and setup of catering equipment for 50+ events, ensuring all items were handled carefully and accounted for.
  • Supported post-event cleanup and breakdown, efficiently removing equipment and supplies for 50+ events within tight timelines.

Education

Cape Henlopen High School
Lewes, DE

Skills

  • Catering Coordination
  • Research and Analytical Skills
  • Microsoft Office Suite
  • Schedule Management
  • Relationship Building
  • Data Entry
  • High Volume Phone Inquiries
  • Multitasking and Time Management
  • Outstanding Customer Service

Timeline

Event Coordinator

Greater Goods Catering
10.2019 - Current

Building Secretary

Beacon Middle School
07.2012 - Current

Event Coordinator

Blue Moon
09.2011 - 05.2021

Customer Service Specialist

Surf Bagel
08.2009 - Current

Cape Henlopen High School

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Tarra Kennedy