Tarra Mendes
Spring Branch,TX
Summary
Dynamic Lead Account Relations Manager at StarChase with a proven track record in client base retention and data-driven decision making. Cultivated strong customer relationships, exceeding sales quotas and enhancing profitability. Skilled in interdepartmental collaboration and effective communication, driving long-term business growth through strategic planning and problem resolution.
Overview
29
29
years of professional experience
Work History
Lead Account Relations Manager
StarChase
03.2024 - Current
- Built relationships with customers to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Liaised with sales and management teams to develop solutions and accomplish shared objectives.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Achieved sales goals and service targets by cultivating customer relationships.
Law Enforcement Background Investigator
Simpson Investigative Services Group
09.2022 - 09.2023
- Conducted comprehensive interviews with subjects, employers, associates, references, and other individuals.
- Obtained background check data on characters, financial statuses and personal histories.
- Reviewed and analyzed detailed records.
- Applied effective time management techniques to meet tight deadlines.
- Identified issues, analyzed information and detailed reports.
Police Lieutenant
Antioch Police Department
10.2016 - 06.2022
- Participated in planning, organizing, and developing operational procedures relating to the Professional Standards Bureau.
- Supervised activities of assigned personnel and day-today operations as a shift Watch Commander.
- Established and enforced employee performance policies.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
- Prepare recommendations for budget and personnel needs.
- Conduct investigations and special studies requiring a high level of discretion and prepare accurate and complete reports.
Police Sergeant
Antioch Police Department
10.2014 - 10.2016
- Supervised and coordinated daily operations of patrol shifts of up to 12 officers.
- Motivated and trained squad members to become proficient with equipment and daily tasks.
- Conducted investigations to identify suspicious activities, violations of policies and regulations and potential threats.
- Effectively led investigations, ensured safety protocols were followed, and handled high-pressure situations.
- Established and enforced employee performance policies.
- Engaged with local individuals and community leaders to discuss crime reduction strategies.
Police Officer
Antioch Police Department
05.1997 - 10.2014
- Answered emergency calls for help from citizens and business owners.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Apprehended offenders and conducted interviews and interrogations.
- Provided testimony in court proceedings.
Education
Bachelor of Arts - Criminal Justice
Columbia Southern University
Orange Beach, AL08-2016
Skills
- Reliability
- Interdepartmental collaboration
- Self motivation
- Verbal and written communication
- Team recruiting and onboarding
- Client base retention
- Customer billing
- Interpersonal communication
- Detail-oriented
- Time management abilities
Timeline
Lead Account Relations Manager
StarChase
03.2024 - Current
Law Enforcement Background Investigator
Simpson Investigative Services Group
09.2022 - 09.2023
Police Lieutenant
Antioch Police Department
10.2016 - 06.2022
Police Sergeant
Antioch Police Department
10.2014 - 10.2016
Police Officer
Antioch Police Department
05.1997 - 10.2014
Bachelor of Arts - Criminal Justice
Columbia Southern University