Energetic and reliable individual with knack for teamwork and communication. Possesses comprehensive knowledge of safety regulations and aircraft ground operations, combined with skills in equipment handling and logistics. Committed to ensuring efficient and timely ground service operations to support overall flight schedules.
Overview
7
7
years of professional experience
Work History
Care Agent
Homestead Health Care Services
11.2022 - 01.2024
Assisting the elderly
Assisted patients with personal requirements for housekeeping and grooming assistance.
Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
Enhanced patient comfort by providing compassionate and attentive care tailored to individual needs.
Assisted disabled clients to support independence and well-being.
Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Front Desk Agent
Job Corps
12.2021 - 10.2022
Assist with guest Doing Maintenance work, check guest in Assist with the children headed to classes etc
Collected room deposits, fees, and payments.
Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
Welcomed each new arrival pleasantly and confirmed reservations and identification.
Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Mail Carrier
Usps
07.2019 - 10.2021
Carry mail & deliver through los angeles Within a timely Manner
Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
Used portable devices to maintain system records by scanning items delivered to homes and businesses.
Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
Ramp Agent
Delta Air Lines
08.2016 - 10.2018
Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
Guided aircraft into and out of parking positions using hand signals.
Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
Tracked flight schedules to promote on-time landings and avoid loading delays.
Contributed to a safer work environment by strictly following safety protocols during ramp operations.
Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
Checked cargo and baggage for security to meet TSA regulations.
Education
Kinesiology -
El Camino
Torrance, CA
High school diploma -
California Technical Academy
Los Angeles, CA
Skills
Customer service
Communication skills
Food service
Time management
Leadership
Surveillance techniques
Timeline
Care Agent
Homestead Health Care Services
11.2022 - 01.2024
Front Desk Agent
Job Corps
12.2021 - 10.2022
Mail Carrier
Usps
07.2019 - 10.2021
Ramp Agent
Delta Air Lines
08.2016 - 10.2018
High school diploma -
California Technical Academy
Kinesiology -
El Camino
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