JUDE INOTU
Winter Park,Florida
Summary
Presently in Cybersecurity Certification Program in UCF and Preparing For My CompTIA A+. Worked As a Customer Call Agent Representative for About a Year, With Excellent Customer Service skills, and Had 100% QA On Call After One Month As A Call Agent Representative. Experienced in Using CRM. Dependable and An Incredible Collaborator; Demonstrates Remarkable Abilities Such As Courtesy And Transparency. Great Expertise In Teamwork, Microsoft Office, Communication. Written And Spoken Fluency In English. A Great Sense Of Humor That Facilitates Teamwork
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Agent
Customer Contact Solutions Nigeria Ltd
01.2016 - 01.2017
- Ensured high levels of customer satisfaction through excellent service
- Ensured a hassle-free consumer experience
- Established and maintained cooperative relationships with staff members
- Answered all consumer questions in a friendly and knowledgeable manner
- Worked with accuracy and attention to detail
- Resolved constumers complaints in due time
- Follow-up on constumers request
- Corresponded with management to resolved issues
- Collected constumers feedback and recommeded new products and services
- Exhibited high energy and professionalism when dealing with clients and staff.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Promoted available products and services to customers during service, account management, and order calls.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Remedied issues quickly and within parameters of company-mandated policies and procedures.
Medication Technician
Sweet Water Assisted
01.2020 - Current
- Passed medication to residents
- Ensured the residents are safe in their rooms by doing hourly rounds
- Informed the nurses, primary care physician and families about any incidents
- Ensure residents get their meals and medications at proper time
- Wrote official report on residents health, behavioral changes, and incidents
- Checked and confirmed whether doctors' orders were received
- Received, checked and signed for pharmacy deliveries
- Ensured the rights of medication are followed
- Complied by the company's protocol
- Trained new enployees and provided ongoing individual training to maintain staff acountability
- Worked with accuracy to details
- Encouraged safe, positive behavior by redirecting residents
- Friendly attitude with residents to make them feel at home
- Established and maintained cooperative relationships with staff members
- Follow-up on doctors orders with pharmacy
- Executed directives from nursing staff and management
- Checked residents vitals
- Collected urine and feces samples from residents and given to the lab
- Facilitated personal hygiene management, feeding and ambulation.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Documented patient information and care activities in electronic health record.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Reordered medication to maintain adequate supply.
- Monitored medication storage area to maintain medication security and control.
- Monitored patient responses to medication to report adverse reactions quickly.
- Followed directions of licensed nurses to administer medications and treatments.
Lyft Driver
Lyft
08.2019 - 03.2020
- Drove VIPs to corporate events and meetings.
- Remained calm and poised in emergent situations.
- Followed company guidelines and policies when interacting with passengers.
- Communicated with dispatchers and other drivers to coordinate passenger pickups and drop-offs.
- Assisted elderly and disabled passengers entering and exiting shuttle.
- Followed designated routes and schedules while operating vehicles.
- Adhered to all safety regulations and traffic laws while driving.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Maintained impeccable records of daily drives, vehicle maintenance and notable incidents.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Communicated with passengers regarding estimated time of arrival.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Delivered passengers to destinations safely and on time.
- Pointed out landmarks and other points of interest to passengers.
- Followed applicable traffic regulations and traffic laws.
- Processed payments for rides and provided accurate change when necessary.
Education
No Degree - Cybersecurity
UCF
Orlando, FL01.2024
Associate Of Arts - Health Science And PreClinical
Seminole State College Florida
Sanford, FL01.2018
Bachelor Of Arts - Philosophy
Saints Peter And Paul Major Seminary
Ibadan, Nigeria06.2015
Bachelor of Science - Botany
Lagos State University
Lagos, Nigeria06.2007
Skills
- Organizational Proficiency, Interpersonal Skills, Critical Thinking And Problem
- Microsoft Office
- Customer Relationship Management
- Team Goals
- Effective Working Relationships
- Operational Efficiency
- Solving, Honesty And Integrity, Self-Motivation, Teamwork, Time Management,
- Communication, Leadership, Good Memory, Microsoft Office, Transparency,
- Courtesy, Discretion, Dependability, Problem Prevention, Problem Identification,
- Prioritization
- Agent Support
- Inbound Customer Service
- Customer Relations
Certification
Medication Technician Certification, 2022
Advanced Clinical Research Associate Certification (ACRAC), 2022
First Aid and CPR, 2021
Love Learning New Languages: Spanish and Italian, Love To Play Soccer, Organ and Sing
I love to learn the languages of the people I work with or live with. I try to learn the basic conversations in Spanish and Italian
I love to play Soccer because of the
Love Learning New Languages: Spanish and Italian. I Love To Play The Organ and Sing
I love to learn the language of those that I work with or where ever I find myself to help me integrate myself with the individuals. I learn the basic conversations and greetings. I love playing the Organ and singing at my spare time.
Languages
Italian
Elementary
Spanish
Elementary
English
Full Professional
Timeline
Medication Technician
Sweet Water Assisted
01.2020 - Current
Lyft Driver
Lyft
08.2019 - 03.2020
Care Agent
Customer Contact Solutions Nigeria Ltd
01.2016 - 01.2017
No Degree - Cybersecurity
UCF
Associate Of Arts - Health Science And PreClinical
Seminole State College Florida
Bachelor Of Arts - Philosophy
Saints Peter And Paul Major Seminary
Bachelor of Science - Botany
Lagos State University
Medication Technician Certification, 2022
Advanced Clinical Research Associate Certification (ACRAC), 2022
First Aid and CPR, 2021
Similar Profiles
Destiny YorkDestiny York
Customer Service Agent - Call Center at Customer Contact Solutions-Davenport, IACustomer Service Agent - Call Center at Customer Contact Solutions-Davenport, IA
NIKITA VAVILOVNIKITA VAVILOV
Sales Representative at Chameleon Customer ContactSales Representative at Chameleon Customer Contact
Susan AmadisSusan Amadis
Customer Service Representative at Customer Contact ChannelsCustomer Service Representative at Customer Contact Channels