TARRIQ GUIENT
Buckeye,AZ
Summary
Military Veteran with ten years of Customer Service, Sales and Leadership experience. Organized, dedicated and ambitious budding professional with excellent attention to detail and thirst for learning with interest in Sales, Account Management and/or Technical Support. Offering training coupled with experience in Human Resources, Technical Support, Sales and Domestic and International Postal Service.
Overview
9
9
years of professional experience
Work History
Premium Support Solutions Representative
Asurion
Phoenix, AZ
08.2020 - Current
- Analyzed customer accounts for sales customer service metrics.
- Recommended devices and plans correctly to meet customer needs.
- Troubleshooted technical issues across hardware, software OS, apps and compatibility products across Windows, Android, Blackberry, Apple.
- Served as additional duty Peer Advisor; Increased Sales by 10%.
Sales Representative
Verizon, Victra Mansura
Mansura, LA
09.2019 - 08.2020
- Sales Results Driven: Met and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced services.
- Demonstrated customers equipment functions and Verizon network capability.
- Performed rate package evaluations and propose solutions that best benefit company and customers.
- Contacted existing customers for contract renewals, and various data, accessory and handset up sell opportunities.
- Ordered processing: Accurately process customer transactions, audit and reconcile daily cash receipts.
- Remained current on all wireless products, services, industry and competitive trends.
Human Resource Manager
United States Air Force
San Antonio, TX
07.2015 - 06.2016
- Manages, supervises, and leads military personnel and 10 human resource programs.
- Analyzes Air Force policy and provides recommendations to commanders, supervisors, and Airmen on benefits, entitlements, career progression, retention, and relocation programs.
- Updates and maintains personnel data systems, analyzes data mismatches, and provides Air Force leadership with accurate data points to make force management decisions.
- Ensured compliance with personnel policies, directives, and procedures.
- Monitored personnel readiness programs to include military members separating, retiring or permanent change orders.
- Assisted next of kin of deceased and missing personnel to apply for death gratuity pay, arrears of pay, veterans affairs, social security, government and commercial life insurance, and other benefits.
Postal Clerk
United States Air Force, Okinawa International Airport
Okinawa, Japan
08.2013 - 08.2015
- Operated postal service center for International and Military Airport supporting 4.3K local populace.
- Providing postal directory service; distributed mail in mail receptacles and via delivery window.
- Measured mail transit times; Issued and closes mail receptacles.
- Maintained postal records, prepared forms, reports and performed postal supply functions.
- Prepares and submits postal operations plans and reports.
- Maintained USPS publications, current mail distribution schemes, military post office location lists, mail distribution instructions, and labeling catalogs.
- Processes USPS claims for lost or damaged mail; Maintained adequate supply of postal forms and equipment, and requisitions replacement items.
Human Resource Assistant
United States Air Force Dyess AFB
Abilene, TX
09.2010 - 08.2013
- Supervised and performed personnel activities and functions, including personnel action requests; source documents; unit, field, and master personnel records; and Commanders Support Staff (CSS) tasks.
- Interviewed and classified over 50 airmen and officers daily; Advised on career progression and updated military personnel data system (PDS) records.
- Managed Air Force retention programs, assists military personnel in making career decisions, and advises on benefit programs.
Education
High School Diploma -
MARKSVILLE HIGH SCHOOL
Skills
- Customer Data Confidentiality
- Customer Retention Strategies
- Upselling Products and Services
- Efficient and Detail-Oriented
- Collaborative Environments
- Postal Regulations
- Customer Deliveries
- Critical Thinking
- Quality Assurance
- Sales - Products and Systems
- Leading Teams
- Customer Service
References
Provided upon request.
Timeline
Premium Support Solutions Representative
Asurion
08.2020 - Current
Sales Representative
Verizon, Victra Mansura
09.2019 - 08.2020
Human Resource Manager
United States Air Force
07.2015 - 06.2016
Postal Clerk
United States Air Force, Okinawa International Airport
08.2013 - 08.2015
Human Resource Assistant
United States Air Force Dyess AFB
09.2010 - 08.2013
High School Diploma -
MARKSVILLE HIGH SCHOOL