Wensley Gaetan
Lehigh Acres
Summary
Versatile and professional with years of progressive experience in ensuring high customer satisfaction and retention levels. Responsible for training and motivating staff through excellent communication and interpersonal skills, with the ability to function at a high level in a wide variety of settings.
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Amazon Flex
Fort Myers, FL
09.2025 - Current
- Ensured timely deliveries by efficiently navigating assigned routes.
- Maintained high standards of vehicle maintenance and cleanliness.
- Communicated effectively with dispatch to resolve delivery issues promptly.
- Implemented best practices for safe handling of packages and equipment.
- Monitored delivery performance metrics to identify areas for process improvement.
- Collaborated with team members to enhance overall service reliability and efficiency.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
Team Associate
Topline Limo and Shuttles
Miami, Florida
07.2024 - Current
- Monitoring/ Documenting
- Support and Assistance
- Tour guide
Warehouse delivery
Amazon
Fort Myers
08.2024 - 04.2025
- Coordinated efficient delivery schedules, reducing delays and enhancing customer satisfaction.
- Managed inventory with precision, leading to a 12% increase in order fulfillment accuracy.
- Collaborated with team to streamline operations, achieving faster processing times.
- Implemented safety protocols, resulting in a noticeable decrease in workplace incidents.
- Analyzed delivery routes, optimizing them for cost-effectiveness and reduced fuel consumption.
- Streamlined order processing workflows, enhancing delivery efficiency and achieving substantial improvements in customer satisfaction.
- Monitored inventory levels and analyzed trends, ensuring optimal stock availability and reducing delays in order fulfillment.
- Coordinated with cross-functional teams to implement safety protocols, significantly decreasing workplace incidents and fostering a secure environment.
Team Associate
Galix Arts Ink
Orlando, Florida
06.2018 - 03.2022
- Monitoring/ Documenting
- Support and Assistance
- Sales
Team Associate
Snoibisme
Port-au-Prince, Haiti
02.2017 - 03.2018
- Maintained and arranged merchandise displays
- Custodial keeping facility maintained
- Operated cash register, exceeded sale goals & provided customer service
- Food Preparatory
Education
High School -
Institution Frere Guenole Marie
Port-au-Prince, HaitiBachelor of agriculture - undefined
Universite fondation de de Aristide
Port-au-Prince, Haiti01.2024
Skills
- Customer Service (Experienced)
- Quick Learner (Expert)
- Flexible (Expert)
- Energetic (Expert)
- Detail Oriented (Expert)
- Custodial (Expert)
- Positive Attitude
- Open-minded (Expert)
- Organized (Expert)
- Responsible (Expert)
- Team Assistance
- Monitoring
- Documenting
- Multitask
- Food Preparatory
- Interpersonal Skills
- Patrol
- Incident reports
- Loss Prevention
- Positive attitude
- Customer service
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Time management skills
- Safe driving
Certification
Licensed by Florida Department of Agriculture and Consumer Service
Languages
English (Proficient)
Haitian Creole (Native)
French (Highly proficient)
Timeline
Delivery Driver
Amazon Flex
09.2025 - Current
Warehouse delivery
Amazon
08.2024 - 04.2025
Team Associate
Topline Limo and Shuttles
07.2024 - Current
Team Associate
Galix Arts Ink
06.2018 - 03.2022
Team Associate
Snoibisme
02.2017 - 03.2018
Bachelor of agriculture - undefined
Universite fondation de de Aristide
High School -
Institution Frere Guenole Marie
Basic Life Support (BLS) & CPR/AED, American Heart Association — Expires February 2028
- Adult, child, and infant CPR
- Automated External Defibrillator (AED) use
- Two-rescuer CPR techniques
- Bag-valve-mask (BVM) ventilation
- Relief of choking (conscious & unconscious victims)
- Scene safety and emergency response protocols