Tarryel Powell
Robbinsdale,MN
Summary
With over 9 years of experience at institutions like Allina Health/Optum Health, I've honed my patient care and customer service skills, ensuring efficient clinic operations and high patient satisfaction. My expertise includes accurate vital signs documentation and conflict resolution, significantly minimizing claim denials and enhancing team productivity through proactive participation and process improvement suggestions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Patient Account Representative
Allina Health/Optum Health
Minneapolis, MN
01.2022 - Current
- Assisted colleagues during peak periods or absences, showcasing teamwork skills while maintaining personal workload demands efficiently.
- Posted payments and processed refunds.
- Reviewed insurance eligibility and verified coverage details to minimize claim denials and delays in payment.
- Promoted a positive work environment by actively participating in team meetings and contributing ideas for process improvements.
Student Financial Services Specialist
Macalester College-Laurie Hamre Center for Health
St. Paul, MN
03.2019 - 01.2022
- Ensure Student required insurance effective when seeking on/off campus intercollege athletics
- Conduct student Q&A seminars
- Meet with students to complete insurance enrollment
- Meet with patients to provide local doctors, specialists and/or other Healthcare providers in Minneapolis/St.Paul area when traveling emergency or Non Emergency situations.
- Complete Insurance spreadsheets to provide premium cost for academic School year.
Senior Clinical Assistant
Advanced Health and Vitality
Edina
02.2014 - 03.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
Phlebotomist/Biometric Screener
Summit Healthcare
Minneapolis, MN
04.2010 - 12.2016
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
Lab Assistant/Phlebotomist
Health East Hospital
St. Paul, MN
02.2013 - 01.2015
- Managed specimen sample handling, receiving, storage and inventory.
- Logged samples correctly into computerized tracking system.
- Maintained lab by calibrating equipment and cleaning surfaces and items used.
- Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
Education
Phlebotomy
Anoka Technical College
Anoka, MN06.2000
Skills
Over 20 years' experience providing exceptional patient care and customer service
Performed accurate reading and documentation of patient vital signs, injections, diagnostic procedures, ancillary testing; including hematology, saliva collection, and urinalysis
CPR and First Aid Certified
Provided patient education for test collection procedures
Provided encouragement, support, and comfort patients and family members
Supported clinical staff to ensure efficiency in all aspects of clinic operations
Responded to telephone inquiries and relayed the appropriate answers and information
Skilled in handling complaints and conflict resolution by addressing and resolving issues promptly while
maintaining corporate policy and integrity
Ability to delegate, troubleshoot, and prioritize in high-pressure situations
Timeline
Patient Account Representative
Allina Health/Optum Health
01.2022 - Current
Student Financial Services Specialist
Macalester College-Laurie Hamre Center for Health
03.2019 - 01.2022
Senior Clinical Assistant
Advanced Health and Vitality
02.2014 - 03.2019
Lab Assistant/Phlebotomist
Health East Hospital
02.2013 - 01.2015
Phlebotomist/Biometric Screener
Summit Healthcare
04.2010 - 12.2016
Phlebotomy
Anoka Technical College