Tarsha Floyd
Virginia Beach,VA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Virtual Registration
HCA
Tampa, FL
10.2020 - Current
Business Office Specialist
Medstar Radiology Network
Washington, DC
12.2018 - 10.2019
- Performs all forms of office support including, Scheduling, Pre-Authorization, and Patient Coordination
- Serves as part of the imagining center team and seeks as well as provides feedback for improved clinical practice
- Managed approximately 30 incoming calls, emails and faxes per day from customer
- Obtained payments from patients and scanned identification and insurance cards
- Checked patient data including insurance, demographic and health history to ensure all information was current
- Scheduled, rescheduled and handled cancelled appointments for patients
- Supports the operational goals of the center through consistent communication and collaboration with members of the Imaging Center leadership
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Utilized office system to schedule clients' appointments per centralized scheduling guidelines.
PATIENT SERVICE COORDINATOR
Medstar Health
11.2017 - 12.2018
- Successfully scheduled patient appointments and placed reminder calls to ensure exceptional customer experience
- Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards
- Complies with governmental and accreditation regulations
- Closely monitors patients flow, wait times and patient comfort levels in the reception area
- Collaborates with back office staff in support of optimum patient flow
- Takes phone calls in accordance with the policy and service expectations for those customers on the phone as well as those in the clinic
- Registers and schedules patients for a variety of different physician specialty clinics as well as modifying physician schedules upon request
- Using EMR to process medical records request, and online fax request
- Athena, IDX, to include Med Connect.
PATIENT ACCOUNT REPRESENTATIVE
Sentara Healthcare
05.2017 - 10.2017
- Medical Billing for Reference Lab
- Accurately inputted all patient and insurance information into company's computer system
- Verified client information by analyzing existing evidence on file
- Maintained strong knowledge of basic medical terminology to better understand services and procedures
- Observed strict procedures to protect sensitive patient information
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Pre-Authorization Surgical Services
Sentara Healthcare
09.2013 - 03.2017
- Conducted thorough reviews of surgical plans and patient charts to prepare accurate patient paperwork
- Partnered with team of registered nurses to achieve overall well-being of all patients
- Organized paperwork such as charts and reports for office and patient needs
- Supported providers in outpatient medical office through coordinating all administrative operations
- Coordinates OR schedule with Anesthesia, and Nursing Staff
- Demonstrated knowledge of HIPAA Privacy, and Security Regulations by appropriately handling patient information.
MEDICAL RECORDS CLERK
Sentara Medical Group
11.2009 - 09.2013
- Reviewed charts and flagged incomplete or inaccurate information
- Communicated effectively with staff, patients and insurance companies by email and telephone
- Maintained accuracy, completeness and security for medical records and health information
- Knowledge of medical terminology, ICD 9-CM and CPT coding; knowledge of policies, procedures, and rules and regulations of insurance companies; demonstrated ability to operate multi-line telephone system; knowledge of cardiology terminology and insurance information.
Education
Associate's degree - Health Science
Tidewater Community College
Virginia Beach, VA05.2024
Skills
- Scheduling appointments
- Document Management
- EMR
- Patient Registration
- Records Retrieval
Timeline
Virtual Registration
HCA
10.2020 - Current
Business Office Specialist
Medstar Radiology Network
12.2018 - 10.2019
PATIENT SERVICE COORDINATOR
Medstar Health
11.2017 - 12.2018
PATIENT ACCOUNT REPRESENTATIVE
Sentara Healthcare
05.2017 - 10.2017
Pre-Authorization Surgical Services
Sentara Healthcare
09.2013 - 03.2017
MEDICAL RECORDS CLERK
Sentara Medical Group
11.2009 - 09.2013
Associate's degree - Health Science
Tidewater Community College