Tarshena Dunlap
Pine Bluff,AR
Summary
Dynamic team leader with a proven track record at Save A Lot, excelling in problem-solving and people management. Enhanced customer satisfaction through effective complaint resolution and developed strong staff relationships, fostering a motivated team. Demonstrated attention to detail in cash management, significantly reducing discrepancies and improving operational efficiency.
Overview
2026
2026
years of professional experience
Work History
Team Leader
Save A Lot
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Assistant Manager
SUBWAY®Restaurants
Pine Bluff, AR
01.2020 - 03.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Shift Manager
Rallys Fast Food Resturant
07.2014 - 12.2019
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
High School Diploma - Basic Studies
Watson Chapel High School
Pine Bluff, AR05.2005
Skills
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
- People management
Timeline
Assistant Manager
SUBWAY®Restaurants
01.2020 - 03.2025
Shift Manager
Rallys Fast Food Resturant
07.2014 - 12.2019
Team Leader
Save A Lot
High School Diploma - Basic Studies
Watson Chapel High School