Tarun Khosla
Levittown,NY
Summary
Dynamic sales and retail operations leader with over 5 years of experience at industry giants such as AT&T, Verizon, T-Mobile, and Enjoy Technology. Expertise includes high-performance team management, sales execution, and enhancing customer satisfaction, with a proven track record of transforming underperforming teams into top-tier performers while optimizing in-store operations. Strong background in regional market management and business development supports the ability to foster collaborative team environments and consistently exceed sales targets. Recognized for reliability, adaptability, and a steadfast commitment to results-driven strategies, alongside strong skills in communication, negotiation, and strategic planning.
Overview
9
9
years of professional experience
Work History
Store Manager
AT&T
South Richmond Hill, NY
09.2024 - Current
- Lead and manage all daily store operations for a team of 10+, including staffing, scheduling, sales coaching, and performance management.
- Drive 25% monthly sales growth through incentive alignment, coaching, and accountability structures.
- Strategize and implement customer retention programs, increasing retention by 18%.
- Reduced inventory discrepancies by 40% by instituting bi-weekly audits and process changes.
- Personally handle escalated issues and achieve a 95% first-contact resolution rate.
Sales Manager
Verizon
03.2023 - 08.2024
- Directed a 12-member sales team focused on wireless solutions, leading the team to exceed sales goals by 130% over 18 months.
- Designed and led bundling initiatives that resulted in a 40% boost in accessory sales.
- Elevated customer satisfaction from 87% to 94% through service consistency and front-line coaching.
- Launched a mentorship framework that cut employee turnover by 30% and enhanced team morale.
- Contributed to three consecutive quarters of regional record-breaking sales performance.
Mobile Expert Lead
Enjoy Technology – Apple/AT&T
03.2020 - 03.2023
- Delivered over 3,000 in-home tech consultations and mobile product setups with a 98%+ satisfaction rating.
- Built and deployed a routing optimization tool, increasing daily visits from 6 to 9 and reducing commute time by 35%.
- Ranked in the top 1% of over 500 employees in national sales performance metrics.
- Consistently upsold premium services and accessories in 75%+ of appointments.
- Reduced appointment cancellations by 25% through automated and personalized pre-visit communications.
Manager
T-Mobile
03.2018 - 03.2020
- Oversaw all aspects of store performance, including team KPIs, customer service metrics, and operational efficiency.
- Led team to surpass monthly sales targets for over 10 months straight, achieving 120%+ average goal attainment.
- Restructured the in-store conflict resolution process, reducing issue escalation by 20%.
- Trained and coached five new hires, three of whom were promoted within one year.
- Partnered with marketing to execute local promotional campaigns that boosted store traffic by 22%.
Sales Associate
T-Mobile
03.2017 - 03.2018
- Delivered exceptional customer experiences, ranking in the district's top 10% for personal sales.
- Achieved a 97% customer satisfaction rate from post-sale surveys.
- Strategically upsold mobile accessories in 65% of transactions, generating an additional $15K in quarterly revenue.
- Consistently exceeded individual sales targets and contributed to overall store growth.
Education
BBA -
Queens Community College
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Team leadership and coaching
- Relationship building
- Sales presentations
- Territory management
- Sales team supervision
- KPI tracking
Languages
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Store Manager
AT&T
09.2024 - Current
Sales Manager
Verizon
03.2023 - 08.2024
Mobile Expert Lead
Enjoy Technology – Apple/AT&T
03.2020 - 03.2023
Manager
T-Mobile
03.2018 - 03.2020
Sales Associate
T-Mobile
03.2017 - 03.2018
BBA -
Queens Community College