Tarus Ballard
Brownsville,TN
Summary
Achieved notable first-call resolution improvement at Komatsu, demonstrating exceptional problem-solving and multitasking skills. Excelled in fostering client trust through effective communication, and efficiently managed material handling with a focus on safety and teamwork. Proven ability in technical troubleshooting and strong client relationship management stands out. Qualified Advanced Technical Support Specialist with 4 years of helpdesk and customer service experience. . Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.
Overview
16
16
years of professional experience
Work History
Technical Support Specialist
Komatsu
Ripley, TN
08.2020 - Current
- Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
- Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
- Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
- Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
- Proficient in SAP, KPP, KGP,Pwins
Material Handler
Komatsu
Ripley, TN
01.2008 - 08.2020
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Sorted materials for scanning to meet production goals.
- Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.
Education
GED -
Haywood High School
Brownsville, TN05.2003
Skills
- Customer Support
- Advanced video editing
- Computer Troubleshooting
- Attention to Detail
- Software Installation
- Hardware Installation
- Technical Support
- Empathy and patience
- Remote Support
- Call Center Operations
Additional Information
- Participated in the QC event in 2023
- Successful installed Komassist App on employees cell phones
- Edited multiple videos for varies projects
- Installed the Tech team parts book on team members computer
- Troubleshooting monitor issues
- Troubleshooting Pure Cloud issue
- Work great with others
- Proficient in Microsoft Word, Excel, and PowerPoint.
- Professional communication skills by telephone, email, and in person.
- Proficient in all aspects of PC work, including saving files, downloading files, and organizing file folders
- Trained other facilities on the Parts Portal during NPS
- Adaptive to change
- Willingness to travel
Timeline
Technical Support Specialist
Komatsu
08.2020 - Current
Material Handler
Komatsu
01.2008 - 08.2020
GED -
Haywood High School