Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Tarus Ballard

Brownsville,TN

Summary

Achieved notable first-call resolution improvement at Komatsu, demonstrating exceptional problem-solving and multitasking skills. Excelled in fostering client trust through effective communication, and efficiently managed material handling with a focus on safety and teamwork. Proven ability in technical troubleshooting and strong client relationship management stands out. Qualified Advanced Technical Support Specialist with 4 years of helpdesk and customer service experience. . Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.

Overview

16
16
years of professional experience

Work History

Technical Support Specialist

Komatsu
08.2020 - Current
  • Increased first-call resolution rates with thorough troubleshooting and problem-solving skills.
  • Collaborated with cross-functional teams to address complex technical problems, ensuring timely resolutions for customers.
  • Demonstrated excellent multitasking abilities while juggling multiple support requests without compromising quality or efficiency.
  • Developed strong relationships with clients through consistent communication and follow-up procedures, fostering trust and loyalty.
  • Proficient in SAP, KPP, KGP,Pwins

Material Handler

Komatsu
01.2008 - 08.2020
  • Transported inventory items to appropriate locations.
  • Packed items into appropriate containers for shipment.
  • Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
  • Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
  • Sorted materials for scanning to meet production goals.
  • Operated various types of equipment, such as forklifts and pallet jacks, to safely transport materials throughout the facility.

Education

GED -

Haywood High School
Brownsville, TN
05.2003

Skills

  • Customer Support
  • Advanced video editing
  • Computer Troubleshooting
  • Attention to Detail
  • Software Installation
  • Hardware Installation
  • Technical Support
  • Empathy and patience
  • Remote Support
  • Call Center Operations

Additional Information

  • Participated in the QC event in 2023
  • Successful installed Komassist App on employees cell phones
  • Edited multiple videos for varies projects
  • Installed the Tech team parts book on team members computer
  • Troubleshooting monitor issues
  • Troubleshooting Pure Cloud issue
  • Work great with others
  • Proficient in Microsoft Word, Excel, and PowerPoint.
  • Professional communication skills by telephone, email, and in person.
  • Proficient in all aspects of PC work, including saving files, downloading files, and organizing file folders
  • Trained other facilities on the Parts Portal during NPS
  • Adaptive to change
  • Willingness to travel


Timeline

Technical Support Specialist

Komatsu
08.2020 - Current

Material Handler

Komatsu
01.2008 - 08.2020

GED -

Haywood High School

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Tarus Ballard