CHRISTOPHER STEVEN TORRES
Sanford,Fl
Summary
Goal-driven analyst polished in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. Several years of experience in industry.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Home Checkup Analyst
Frontline Insurance
Lake Mary, Florida
07.2022 - Current
- I provided insureds assistance with login to customer portal
- I assisted agents and insureds with billing breakdowns
- I assisted with completion of cancellation of policies
- I walked agents through steps on how to make changes on policies in agent portal
- I assisted with process of changing mortgage clause on individual policies
- Reviewed inspections to determine any liabilities that needs to be resolved
Field Claims Adjuster
Farmers Insurance Group
Orlando, Florida
11.2019 - 05.2022
- I provided agents assistance with updating insureds coverage in home and auto
- I assist agents with billing breakdowns
- I answered agents’ questions and concerns pertaining to different coverages with Farmers
- I assist agents with issuing policies as well as cancelling policies
- I assisted agents with navigate different internal systems together with info and knowledge needed for each scenario
- Conduct a detailed investigation on claims
- Inspect property damage, conduct analysis of the claimant’s policy limits; assess the cost or value of an insured's items and property
Member Service Representative 1
Fairwinds Credit Union
Orlando, Florida
03.2019 - 09.2019
- I assisted members of Fairwinds with basic transactions on accounts
- I assisted members with making payments towards loans with Fairwinds
- I assisted members with online banks
- Troubleshooting basic website issues with following examples:
- How to set up bill pay
- Logging in to and resetting online passwords
- I assisted members with viewing credit card statements and processing payments with members
- I reviewed disputes on accounts and cards with members and came up with solutions on how to correct them
- I evaluated and determined if the member data was accurate and up to date
- Collaborated with team members creating a world class member experience
Customer Service Rep
AT&T Wireless
Orlando, Florida
04.2013 - 03.2019
- I was an agent within the finance and collections dept
- I assisted customers with processing payments and payment arrangements
- I assisted customers with rate plans and technical assistance for their mobile devices
- I held the title of Mi60 (manager in 60 seconds)
- I assisted representatives with assisting customers, account overviews and took over escalated calls
- I was also in the program of LTE (Leadership training edge)
- Within that program, I trained new representatives on call handling and how to use the multiple AT&T systems
- Was also trained in that program for becoming a future leader and manager within the AT&T organization
Office Manager
CIR Enterprises, Inc.
Hialeah Gardens, Florida
04.2011 - 01.2013
- Managed and supervised a recovery agency
- Hired and trained (instructed) all staff
- Conducted weekly meetings with staff
- Handled all bookkeeping/accounting activities
- Served as a liaison between the banks, customers, and company staff
- Petty Cash Coordinator
- Prepared and maintained payroll records for the company
- Ensured office efficiency and productivity
- Created proposals for prospective clients
- Travel Coordinator
- Office Supply Coordinator
- Monitored, established, and coordinated filing system for the office, managed all records management responsibilities
- Sorted/distributed the mail and prepared appropriate responses when needed
- Assisted the public with any concerns/issues they had and made sure that they were addressed and resolved to their satisfaction
Customer Service Agent
Interval International
Miami, Florida
09.2005 - 04.2011
- Assist members with timeshare exchange and renewal of memberships
- Assist members with all aspects of travel, to include car rental, hotels, and airfare
- Assist owners with booking reservations, paying maintenance fees, assist them with loan information, such as payoffs, due dates, assist members with information on their contract
Sales Center Rep/Customer Service
Precision Response Center
Cutler Bay, Florida
08.2002 - 08.2005
- Inbound telephone calls assisting customers within the United States in the purchase of their satellite dish antennas
- Inbound telephone calls assisting customers within the United States with the utility bills
Education
High School Diploma -
Robert Morgan Technical School
Miami09.2002
Skills
- Customer service
- Policy Center
- Agency Dashboard
- Billing Hub
- Express
- CIS Group Management
- Case Manager
- Atlas
- AS-400
- Revelex Proficiency
- Liberty Net
- ICOMS Expertise
- Compass
- Aspect
- Unitee
- Avaya Proficiency
- Clarify
- Telecommunication Solutions Specialist
- MyCSP System Knowledge
- Qfiniti
- Claims center
- Xactimate
- Experience with XactContents
- Microsoft Office
Certification
- 620 adjusters license
- FL 440 License
Timeline
Home Checkup Analyst
Frontline Insurance
07.2022 - Current
Field Claims Adjuster
Farmers Insurance Group
11.2019 - 05.2022
Member Service Representative 1
Fairwinds Credit Union
03.2019 - 09.2019
Customer Service Rep
AT&T Wireless
04.2013 - 03.2019
Office Manager
CIR Enterprises, Inc.
04.2011 - 01.2013
Customer Service Agent
Interval International
09.2005 - 04.2011
Sales Center Rep/Customer Service
Precision Response Center
08.2002 - 08.2005
High School Diploma -
Robert Morgan Technical School
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