Taryana Wallace

• Consulted with parents to build and maintain positive support networks and support continuing education strategies
• Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
• Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors

• Documented technical support issues of employees using a case management tool(OPAS) to escalate the case to the appropriate technicians.
• Followed up with employees and technicians to ensure that the proper individuals were notified and to ensure the issue was resolved promptly.

• Initiated 10-15 customer satisfaction surveys daily via email and telephone to accurately gauge customer satisfaction and obtain feedback that will improve current procedures.
• Used Microsoft Word and Excel to type meeting minutes and input dates on a spreadsheet to follow up on the estimated completion of the 4 Certificate Personal Identity Verification.
• Assisted in the creation of a security clearance upgrade process to migrate 50+ employees to a higher security clearance.
• Supervised the training of 6 new contractors to enable them to implement a new security clearance upgrade process.

• Completing 200+ hours of technical and business skill training to pursue a Salesforce certification.
• Developing and customizing Salesforce org for three case study simulations.
• Receiving training on content, including Salesforce security, org setup, data management and analytics, declarative automation tools, and more.

Relevant coursework: Business Communications, Business Ethics, Organizational Behavior.