Experienced cocktail server with strengths in POS systems, cash handling, liquor compliance, and upselling. Known for strong menu pairing, fast-paced service, and increasing sales through attentive customer care.
Work History
Head Cocktail Server
12 Years 3 Months
FQ Men's Club | Reno, Nevada | 07.2014 - Current
Increased sales per ticket through strong menu knowledge, customer relations skills, and upselling techniques.
Provided attentive service to patrons in bar and lounge areas, enhancing their overall experience.
Performed side work duties, including polishing glassware and stocking garnishes, ensuring a well-maintained work environment.
Participated in weekly staff meetings to discuss and prepare for upcoming events and promotions, aligning team efforts.
Lead Cocktail Waitress
19 Years 7 Months
El Dorado Casino and Resort | Reno, NV | 03.2007 - Current
Delivered cocktail orders throughout casino and resort gaming floor, enhancing guest experience.
Assessed and addressed customer needs throughout assigned areas, prioritizing tasks to enhance service during peak hours.
Ensured compliance with state regulations by monitoring customer alcohol consumption.