Taryn Roberts
Hillstone Restaurant Group
Phoenix,AZ
18
years of professional experience
Dynamic and detail-oriented payroll professional with over twenty years of administrative experience, a decade in the hospitality sector, twelve years of payroll expertise, and more than five years in supervisory roles. Recognized for exceptional analytical and customer service skills, along with a resourceful approach to problem-solving that identifies issues and delivers effective solutions. Articulate communicator and collaborative leader, adept at fostering teamwork while maintaining strong organizational capabilities. Committed to continuous learning and growth, bringing a positive attitude to contribute meaningfully to team success.
Work History
Senior Payroll Accountant
1 Year 7 Months- Process multi-state weekly and bi-weekly payrolls for restaurant operations; ensuring timely and accurate disbursement of approximately 4,000 hourly and salary employees.
- Reconcile and file weekly Federal, state, and local payroll withholdings.
- Lead the monthly reconciliations of payroll accounts; including payrolls, accruals, and any reconciling items for financial reporting to leadership.
- Enter all HR action requests into the payroll system timely and accurately for all salary employees prior to payroll processing. Including processing final pay and severance for separations in compliance with state laws and regulations.
- Manage banking information and funds for new hires, bank returns, stop payments, and stale dated checks. Reconcile all banking updates prior to payroll processing.
- Prepared detailed financial reports for management review highlighting key trends or areas requiring attention within the company''s payroll operations.
- Oversee labor distributions and allocations for all restaurant operations; ensuring compliance with payroll policies and procedures.
- Complete end-to-end testing for system updates and policy changes to ensure accuracy. Led payroll projects focused on streamlining processes and documentation, implementing system uploads to enhance efficiency and accuracy.
- Facilitated year-end processing tasks such as W-2 preparation and distribution, meeting regulatory deadlines without exception.
- Lead payroll audits to identify discrepancies and implement corrective actions.
Payroll Operations Supervisor
4 Years 10 Months- Managed team lead and nine payroll specialists; supervised accurate and timely payroll completion for approximately 65,000 airline ground employees. Includes a combination of non-union and union employees, with several different union contracts, across the United States, Puerto Rico, and Canada.
- Delegate schedules and workload for regular payroll processing, off-cycle payroll processing, current company projects, and system changes and upgrades to make certain all employees are paid correctly and on-time, as well as in accordance with applicable state laws.
- Demonstrated exemplary work and positive attitude, fostering cohesive group dynamic that minimized turnover.
- Able to resolve issues by combining analytical skills, research, experience, and troubleshooting.
- Maintained an encouraging work environment by providing open communication, unbiased support, compassion, trust, and constructive feedback.
- Maintained and organized department records; ensured process documentation remained current and compliant with all Federal, state, and local laws.
- Implemented process improvements that enhanced operational workflows and reduced delays.
- Subject matter expert and liaison for payroll to HR and Labor Relations during mulltiple union contract ratifications.
Payroll Operations Lead
1 Year 10 Months- Oversaw ground union payroll specialists, ensuring accurate and timely completion of payroll processes.
- Set a positive example through exemplary work, fostering professional growth within the group.
- Resolves any errors or issues by combining analytical skills, research, and troubleshooting.
- Fostered an encouraging work environment for the team through open communication, support, compassion, trust, and constructive feedback.
- Stays flexible and current on system changes, process updates, labor agreements, department policies, etc.
- Process daily reports, bank returns, stop pays, check audits, and overpayment reports for all ground employees in the United States, Puerto Rico, and Canada.
- Led operational workflows to enhance efficiency and streamline processes across multiple departments.
- Oversaw staff training programs, ensuring compliance with safety protocols and operational standards.
- Implemented process improvements that reduced turnaround times for flight operations and increased customer satisfaction.
Senior Payroll Specialist
2 Years- Audited job data submitted for employees, ensuring accurate payouts, hours, and compliance with union contracts.
- Communicated with stations and HR on necessary updates for employees, ensuring timely and accurate processing of pay.
- Move salary overpayments to accounts receivable; process union grievances for employees.
- Resolved complex payroll issues in rare circumstances, ensuring adherence to payroll policies and employee satisfaction.
- Led payroll processing for over 100,000 employees, ensuring compliance with federal and state regulations.
- Streamlined payroll reconciliation processes, enhancing accuracy and reducing processing time by implementing automated systems.
- Mentored junior payroll staff, providing training on best practices and complex payroll issues to enhance team performance.
Server & Bartender
9 Years 1 Month- Provided exemplary customer service to all clients, focusing on client retention for individual tables, cocktail receptions, and banquet parties.
- Delivered exceptional customer service in high-volume restaurant environment.
- Managed food and beverage orders efficiently to ensure timely service.
- Trained new staff on restaurant protocols and customer engagement techniques.
Payroll Processor II
1 Year 4 Months- Processed on and off cycle payroll for the company’s largest division; including running jobs and queries, processing RFAs, and calculating retro wages.
- Work weekly rehire progression report.
- Inputted and verified stocks and relocations for NorCal division, ensuring accurate records.
- Calculated employee progression and ensured accurate pay rate changes for union contracts.
- Online mailbox archiving.
- Process payroll for over 5,000 employees; ensuring accuracy and compliance with regulations.
- Implement payroll software updates to enhance processing efficiency and data integrity.
- Resolve payroll discrepancies by investigating issues and liaising with relevant departments.
Front Office Supervisor
2 Years 2 Months- Handled accounts receivable, payment plans, and collections.
- Present treatment plans to patients.
- Work with in network and out of network insurance for all claims, pre-authorizations and appeals; as well as verify insurance coverage and benefits.
- Schedule patients and post all payments; maintain the doctor’s schedule and meetings.
- Managed office operations, email communications, social media, and marketing efforts.
- Utilized Dentrix software to manage patient records and streamline office operations.
- Supervised front office operations to ensure smooth patient flow and exceptional service quality.
- Trained and mentored staff on best practices for patient interactions and administrative tasks.
- Developed and implemented scheduling protocols to optimize appointment management efficiency.
Education
Bachelor of Science - Psychology
High School Diploma
Skills
Efficient in PDS Vista
SAP Payroll Systems
Cyborg
Peoplesoft
Microsoft Suite
Workbrain
and Internet.
Timeline
Senior Payroll Accountant
Hillstone Restaurant Group
01.2025 - CurrentRead More
Payroll Operations Supervisor
American Airlines
09.2019 - 07.2024Read More
Payroll Operations Lead
American Airlines
11.2017 - 09.2019Read More
Senior Payroll Specialist
American Airlines
11.2015 - 11.2017Read More
Payroll Processor II
Safeway, Inc.
07.2014 - 11.2015Read More
Front Office Supervisor
Desert Sky Dentistry
05.2012 - 07.2014Read More
Server & Bartender
Rock Bottom Restaurant & Brewery
12.2008 - 01.2018Read More
Arizona State University
Bachelor of Science from Psychology
Read More
Xavier College Preparatory
High School Diploma
Read More