Taryn Russell
Atlanta,GA
Summary
Accomplished Store Manager with a proven track record at Citi Trends, excelling in customer service management and inventory control. Demonstrated ability to enhance team performance and efficiency, leading to increased sales and minimized shrinkage. Skilled in fostering positive customer relations and mentoring staff, ensuring operational excellence and fiscal responsibility.
Overview
13
13
years of professional experience
Work History
Store Manager
Citi Trends
Lithonia, GA
10.2011 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Education
Diploma - Diploma
Jackson High School
Jackson GaBachelor Of Nursing - Nursing
Southern Crescent Technical College
Griffin, GASkills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
- Friendly and positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory management
- Store merchandising
- Cash management
- Retail inventory management
- Shift scheduling
- Employee training
Timeline
Store Manager
Citi Trends
10.2011 - Current
Diploma - Diploma
Jackson High School
Bachelor Of Nursing - Nursing
Southern Crescent Technical College