Professional that excels in communication and pushes the power of empathetic listening. Involved in various Residential Life roles for multiple years.
Management of nine resident assistants, around ninety residents, and formerly four desk assistants. Serves as a department representative in university administration meetings and in university branding initiative meetings. Creates university-wide emails for residents regarding residence halls. Also created the required roommate agreement form form.
Served as an approachable resource for residents seeking advice or assistance with personal or academic issues. Responded to room transfers, incident reports, and maintenance requests. Conducted mediation between residents to resolve conflicts.
Trained new team members on best practices for creating compelling content, managing accounts, and interacting with users. Created video and photo media for university prospective student promotion.
Enhanced student orientation experience by organizing interactive activities and icebreakers. Ensured student success by providing resources, guidance, and support throughout the orientation process. Developed strong connections with students through active listening and empathetic communication skills.
Kevin McDonnell
Executive Director
(320) 308-4052
kevin.mcdonnell@stcloudstate.edu
Deborah Hancock
Account Clerk
(320) 308-2055
dahancock@stcloudstate.edu
Nancy Basnet
Director, Case/Hill Hall and Stateview Apartments
(320) 308-3838
nancy.basnet@stcloudstate.edu