Taryn Skeens
Fountain Valley
Summary
Highly skilled Billing Specialist with background in managing complex billing systems, ensuring accurate invoicing and maintaining financial records. Strengths include deep understanding of accounting procedures, proficiency in billing software, and ability to handle high volume workloads efficiently. Previous roles involved proactively resolving billing issues, improving internal tracking processes, and contributing to successful audits.
Overview
10
10
years of professional experience
Work History
Billing Specialist
Lifeline
09.2023 - Current
- Billing customer service
- Updating customer information, processing payments, sending invoices, answering phones.
Rehab Specialist (Remote)
Docu Prep Expiress
Newport Beach
07.2020 - 01.2023
- Handled all collections or rehabilitation on federal student loans.
- Primarily handled outbound calls, managing a minimum of 60-100+ calls daily.
- Reviewed all documents to be submitted, enrolling clients into rehabilitation programs for 9 months.
- Worked directly with the collection agency regarding the default loans.
Student Loan Processor
Capital Student Loan Center
Stanton
02.2016 - 07.2020
- Processed federal student loans and rehabilitation loans.
- Answered a high volume of inbound calls, handling a minimum of 90-100+ calls daily.
- Uploaded the appropriate documents to be submitted, ensuring accuracy at all times.
- Provided payment arrangements and processed payments.
Administrator
Fedloanhelp
Laguna Niguel
09.2015 - 10.2016
- Provided exceptional customer service, ensuring all clients had a great experience.
- Handled verifications for Federal student loans.
- Trained and managed all employees.
- Uploaded the according documents and created DOE accounts for clients.
Education
High School Diploma -
Arroyo High School
El Monte, CASkills
- Compliance Management
- Collections
- Word processing
- Loan Processing
- Vuejs
- Phone etiquette
- Microsoft Office
- Customer Service
- Telemarketing
- Data entry
- High Call Volume
- 10 key typing
Websites
Personal Information
Authorized To Work: US
Timeline
Billing Specialist
Lifeline
09.2023 - Current
Rehab Specialist (Remote)
Docu Prep Expiress
07.2020 - 01.2023
Student Loan Processor
Capital Student Loan Center
02.2016 - 07.2020
Administrator
Fedloanhelp
09.2015 - 10.2016
High School Diploma -
Arroyo High School