Taryn Vanderveer
Rahway,NJ
Overview
24
24
years of professional experience
Work History
Credit and Collections Supervisor
Thibaut, INC
08.2020 - 02.2024
- Company Overview: (Fabric and Furniture) Website: [Not provided]
- Developed and enforced credit policies and procedures
- Supervised and trained a team of credit and collections staff, improved collection rates by 15%
- Handled escalated collection issues and negotiated payment arrangements
- Prepared and analyzed reports on credit and collection activities
- Provided insights and recommendations for improving processes and performance
- Resolved disputes and issues related to credit and collections
- Maintained positive customer relationships while ensuring compliance with credit policies
- Ensured compliance with relevant laws and regulations
- (Fabric and Furniture) Website: [Not provided]
Customer Service Manager/Operations Assistant
Vigo Industries
04.2013 - 05.2019
- Company Overview: (Plumbing Fixtures) Website: [Not provided]
- Oversaw daily customer service operations, managing a team of 20+ representatives and E-commerce accounts
- Implemented new processes and systems (e.g., SAP, Live Chat) that improved customer satisfaction scores by 30%
- Managed the orders cycle from beginning to end reviewing and confirming all new orders for processing
- Coordinated logistics and shipping operations using UPS World Ship, FedEx Ship Manager, and multiple LTL Freight carriers
- (Plumbing Fixtures) Website: [Not provided]
Customer Service Manager
Signature Gifts, INC
05.2000 - 02.2013
- Company Overview: (Personalized Gifts) Website: [Not provided]
- Led customer service team, developed training programs, and enhanced service delivery
- Analyzed customer feedback and operational data to drive improvements and resolve issues
- Managed CRM and e-commerce platforms, ensuring smooth operation and customer satisfaction
- (Personalized Gifts) Website: [Not provided]
Education
Absolute Real Estate School
Roselle Park09-2024
Skills
- Credit reporting
- Team supervision
- Staff training
- Payment negotiation
- Customer escalation point
- Empathy and tact
- Client resolution
- Debt recovery expertise
- Employee retention
- Process improvements
- Aging report generation
- Collections procedures
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
Summary
Professional with effective leadership and strong background in collections management. Skilled in team collaboration, conflict resolution, and strategic planning to drive results. Known for adaptability and reliability, ensuring compliance and maximizing recovery rates. Strong communication, analytical, and problem-solving abilities.
Timeline
Credit and Collections Supervisor
Thibaut, INC
08.2020 - 02.2024
Customer Service Manager/Operations Assistant
Vigo Industries
04.2013 - 05.2019
Customer Service Manager
Signature Gifts, INC
05.2000 - 02.2013
Absolute Real Estate School
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