Taryn Williams
Coast Professional Inc.
Grambling,La
1
Language
2
years of professional experience
Detailed professional with writing and consulting experience in both private and public sectors. Communicative and motivated individual well versed in conducting creative, proactive media outreach and pitch ideas. Recognized as strong team player with background in administering and consulting.
Work History
Consumer Care Representative
7 Months- Documented customer interactions and updated account information accurately.
- Demonstrated active listening and problem-solving skills to achieve first-call resolution.
- Verified customer information and ensured compliance with company policies and applicable collection regulations.
- Built rapport with customers through active listening, effective communication, and a customer-focused approach.
Engagement Specialist- Team Lead
1 Year 8 Months- Utilized data analytics tools to assess engagement metrics and identify areas for improvement, driving targeted interventions.
- Conducted outbound and inbound calls to educate patients about healthcare services, benefits, and available resources.
- Met productivity, quality assurance, and patient engagement goals in a fast-paced healthcare environment.
- Led and supported a team of customer service and engagement representatives to achieve daily performance goals.
Education
B.S.
Skills
Administrative support
Case Report Development
Community Policing
Excellent written and oral communication
Languages
English
Timeline
Consumer Care Representative
Coast Professional Inc.
01.2026 - CurrentRead More
Engagement Specialist- Team Lead
CARENET Health
05.2024 - 01.2026Read More
Grambling State University
B.S.
Read More