Summary
Overview
Work History
Education
Skills
Work Availability
Certification
Quote
Timeline
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Tasamo Morrsison

Network Administrator
Kaysville,UT

Summary

TECHNICAL SUPPORT SPECIALIST IT ADMINISTRATOR Network Administrator with 5+ years of experience enhancing IT operations across the enterprise. Advanced expertise in LAN/WAN administration, technical support, and integrated software applications. Knowledge and comfort within Windows and Linux servers, DNS server, application server, Windows Active Directory, DHCP, and Cisco network infrastructure and peripheral processes. SUMMARY OF QUALIFICATIONS 5+ years working remotely within a help desk and customer support environment 3+ years as Network Operations working with Cisco switches and routers, monitoring the network equipment

Overview

5
5
years of professional experience
2
2
Certifications

Work History

PACS – Help Desk Engineer

Cisco
11.2019 - Current
  • Mainatain and manage, based networks for healthcare facilities and Headquaters.
  • Troubleshoot IP connectivity and network performance, minimizing vulnerabilities by 30% and improving network performance by 20%.
  • Implemented a cost saving of 40% by negotiating with vendors and contractors to deliver equipment and services.
  • Provided desktop support to 11,000+ internal users, such as by adding computers to the domain, configuring the exchange, and handling various wireless network issues.
  • Restructured equipment and improved process documentation, which reduced client support tickets by 40.

Verizon
01.2019 - 01.2020
  • Provide support for products and services, in-person and remotely; monitor and maintain equipment.
  • Diffused multiple irate calls and converted them to life-long loyal clients.
  • Asked probing question to identify the source of the issue rather than identifying the symptoms.
  • Achieved 100% customer satisfaction.
  • 5G Subject matter expert.
  • Conducted account transactions and troubleshot network, devices, & equipment for Verizon business and government customers.

Tech Analyst

Goldman Sachs
08.2017 - 10.2018
  • Facilliated multimillion dollar trades by creating and iroving Knowledge Based Articles and existing systems.
  • Improved established business processes by 50%.
  • Organized and managed various work routines and schedules to improve business efficiency.
  • Achieved excellent productivity rates consistently.
  • Technical troubleshooting role determining root cause of technical issues to enable multi-million dollars trades to be executed successfully.

Education

Bachelor of Science - Network Managemnet Technology

Weber State University

Associate of Science - Network Engineering

Ensign College

Skills

TCP/IP

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Work Availability

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Certification

CompTIA Network+

Quote

Be strong when weak, be brave when faced with fear, be humble when victorious.
Anon

Timeline

PACS – Help Desk Engineer

Cisco
11.2019 - Current

Verizon
01.2019 - 01.2020

Tech Analyst

Goldman Sachs
08.2017 - 10.2018

Associate of Science - Network Engineering

Ensign College

Bachelor of Science - Network Managemnet Technology

Weber State University

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Tasamo MorrsisonNetwork Administrator