Tasey Murray
Bloomfield,NM
Summary
Highly-enthusiastic Client Service professional with 13 years of client interface experience. Well-versed in medical enviroment, services and consumer trends. Skilled in both individual and team roles, with expertise in training and mentoring new staff on company objectives.
Overview
21
21
years of professional experience
Work History
Collections Specialist
Four Corners Ambulatory Surgery Center
Farmington, NM
01.2007 - Current
- Processed payments over phone and set up recurring drafts
- Negotiated customer rates and processed payments using ZIRMED
- Recorded and updated customer personal accounts with accurate contact information
- Conveyed current account information and obtained payments by using pre-scripted statements
- Prepared packages containing all pertinent documentation for collections accounts
- Reviewed accounts to determine payment plan compliance
- Determined impact of proposed solutions for delinquent clients, discussed options and determined candidates for collections
- Ensured clients received comprehensive packages containing all key information, including demand letter and loan authorization
- Scheduled and registered patients for surgery
- Prepare and mail secondary and primary claims to correct intatie
- Located and monitored overdue accounts using billing system to begin collections process
- Medical records clerk
- Processed dictation and distributed it
Customer Service Representative
San Juan Regional Medical Center
Farmington, NM
05.2003 - 01.2007
- Reviewed customer data to assess current issues and determine potential solutions
- Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems
- Registered patients for upcoming appointments
- Checked specific insurances to make sure patient was eligible on the date of service
Education
High School Diploma -
Farmington High School
Farmington, NM05.1998
Skills
- Credit card payment processing
- Office equipment proficiency
- Call center experience
- Quality control
- Inbound and outbound calling
- Team leadership
- Active listening
- Clerical support
Timeline
Collections Specialist
Four Corners Ambulatory Surgery Center
01.2007 - Current
Customer Service Representative
San Juan Regional Medical Center
05.2003 - 01.2007
High School Diploma -
Farmington High School
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