Summary
Overview
Work History
Education
Skills
Timeline
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LaKianna Harris

Dayton,Ohio

Summary

A highly motivated Customer Care professional with a passion for providing the ultimate customer experience. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices.

Overview

9
9
years of professional experience

Work History

Collections Specialist

Discover Card
11.2021 - 05.2023
  • Delivered exceptional customer service on over 100 collection calls per day with calm and professional demeanor.
  • Processed payments and applied to customer balances.
  • Negotiated with clients to collect balance in full.
  • Worked in remote, call center environment handling manual and automatically dialed outbound calls.

Phone Sales Representative

Allied Communications
01.2017 - 10.2021
  • Answered over 100 inbound telephone calls from interested customers to persuasively discuss offerings.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Troubleshot problems for callers and helped independently resolve common issues.
  • Provided information about available products and services, membership details, and purchase advantages.

Customer Service Representative

Victoria's Secret Direct
03.2014 - 08.2017
  • Handled over 50 customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.

Education

Associate of Arts - Hospitality Administration And Management

Sinclair Community College
Dayton, OH
09.2026

Skills

  • Customer Relations
  • Multi-Line Phone Talent
  • Credit Card Payment Processing
  • Microsoft Dynamics
  • ADP Workforce Now
  • Strong Analytical and Problem-Solving Skills

Timeline

Collections Specialist

Discover Card
11.2021 - 05.2023

Phone Sales Representative

Allied Communications
01.2017 - 10.2021

Customer Service Representative

Victoria's Secret Direct
03.2014 - 08.2017

Associate of Arts - Hospitality Administration And Management

Sinclair Community College

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LaKianna Harris