Daryl Hill
Ft. Washington,MD
Summary
Experienced Collections Specialist offering 15 years of experience and a driven mentality. Persistent with customers and seasoned in overcoming objectives. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
15
15
years of professional experience
Work History
Collections Specialist
Regional Account Specialist
Sunrise Senior Living
McLean, VA
11.2016 - 03.2022
- Stayed up-to-date on changing industry and product standards and trends related to accounts.
- Used targeted questioning strategies to discover insight on collection needs and requirements.
- Worked independently with minimal supervision.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined bonus goals.
- Trained new employees on collection procedures, and collection strategies.
- Kept detailed records of daily activities through online customer database.
- Presented information to peers and management.
- Completed call reports, paperwork and on-going personal training by required deadlines.
- Completed daily outbound calls, managed multiple regions and supplied support to communities.
Collections Specialist
Navy Federal Credit Union
McLean, VA
08.2006 - 09.2016
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Counseled debtors on payment options and arranged installment agreements.
- Maintained high volume of calls and met demands of busy and productive group.
Education
Associate of Arts - Business Administration
Virginia State University
Petersburg, VASkills
- Customer Relations
- Regional Accounts
- Team Goals
- Client Needs Assessment
- Online Databases
- Microsoft Excel
- Customer Accounts Management
- Payment Method
- Cold Calling
- Contract Negotiation
Timeline
Regional Account Specialist
Sunrise Senior Living
11.2016 - 03.2022
Collections Specialist
Navy Federal Credit Union
08.2006 - 09.2016
Collections Specialist
Associate of Arts - Business Administration
Virginia State University
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