ADARRYL COLLIER
Melrose Park,IL
Summary
Personable and dedicated Customer Service Representative with extensive experience in the collections industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Collections Specialist
Glass Mountain Capital
Schaumburg, IL
11.2010 - 09.2019
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
- Remained calm, stayed professional and provided exceptional service on calls, even when interacting with difficult individuals.
- Arranged for debt repayment and established repayment schedule based on customer finances.
- Met demands of busy collections group by performing high volume of daily calls.
- Mentored new members on scripts, strategies and company information to maximize performance.
Education
High School Diploma -
William Howard Taft High School
Chicago, IL06.1991
Skills
- Investigation due diligence
- Familiar with locating individuals
- Customer research
- Credit and collections
- Team-oriented
- Records maintenance
- Call center background
- Scripted conversations
- Credit card payment processing
- Call Center Operations
- Customer relations
- Clerical support
- High-energy attitude
- Conflict mediation
- Inbound and Outbound Calling
- Problem-solving abilities
Timeline
Collections Specialist
Glass Mountain Capital
11.2010 - 09.2019
High School Diploma -
William Howard Taft High School