Ezra Paxton
LITTLE ROCK,AR
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Collections Specialist
Little Rock Family Dental Care
Little Rock , AR
09.2023 - Current
- Created and implemented strategies to reduce delinquency rates, improve customer service and increase collections.
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
- Researched customer disputes regarding billing errors or incorrect charges; resolved discrepancies with internal departments as needed.
- Processed incoming payments accurately using computerized systems; verified amounts against invoices and statements before posting transactions.
- Collaborated closely with other departments throughout the entire collection process.
Assistant Store Manager
Sunrise Donuts
Little Rock, AR
09.2020 - 09.2023
- Operated cash register to receive payment by cash and credit card.
- Answered customer questions and provided store information.
- Created positive rapport with customers, managers, and customer service team to maintain a positive and successful work environment.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Stocked shelves with new merchandise and checked for outdated or damaged items.
- Sanitized frequented areas and equipment using approved supplied
Education
High School Diploma -
Central High School
Little Rock05-2022
Skills
- Investigation due diligence
- Billing problem resolution
- Payment posting
- Issue investigation
- Balance collection
- Finance
Timeline
Collections Specialist
Little Rock Family Dental Care
09.2023 - Current
Assistant Store Manager
Sunrise Donuts
09.2020 - 09.2023
High School Diploma -
Central High School
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