Michaelia Cole
Oklahoma City
Summary
Skilled Accounts Receivable Specialist with 5 years of experience in the daily collections of high volume accounts receivable departments. Adept in managing all customer disputes repoting, DSO calculation and monthly close actvties.
Overview
8
8
years of professional experience
Work History
Collections Specialist
CBE Companies Inc.
10.2020 - 12.2024
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- Kept abreast of changes in federal and state laws affecting collections processes; updated procedures accordingly within the organization.
- Drafted letters outlining repayment plans; sent correspondence informing customers of their rights under state law regarding collections practices.
Loan Advisor
Vervent Technologies
05.2019 - 09.2020
- Provided training sessions on proper lending procedures in accordance with company policies and regulations.
- Researched current market conditions in order to determine the best loan products available for customers.
- Verified customer information for accuracy and completeness in loan applications.
Energy Consultant
Convergys
03.2017 - 05.2019
- Collaborated with colleagues across multiple departments to ensure successful implementation of projects.
- Educated clients about the benefits associated with renewable sources of power generation.
- Researched government incentives available for businesses investing in green initiatives.
- Analyzed client's energy usage by collecting electricity information and made recommendations to optimize energy usage .
Education
BBA - Business Administration
Kilgore College
Kilgore, TX04-2021
Skills
- Outbound Calling
- Payment posting
- Account Review
- Customer research
- Investigation due diligence
- Call center background
- Sales experience
- Billing practices
Education and Training
Kilgore, TX
Timeline
Collections Specialist
CBE Companies Inc.
10.2020 - 12.2024
Loan Advisor
Vervent Technologies
05.2019 - 09.2020
Energy Consultant
Convergys
03.2017 - 05.2019
BBA - Business Administration
Kilgore College
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