Dean Egner

• Company Overview: Start up company based out of Canada.
• Developed collection methods to achieve or exceed company financial goals.
• Notified customers of delinquent accounts with attempt to collect outstanding amounts.
• Developed and maintained strong relationships with clients to facilitate payment collections.
• Purchased paper, 80% of the paper is 3rd and 4th placement.
• Call min 200 calls a day.
• Light skip tracing.
• Other paper collecting on, auto, credit card and overdraft banking account

• Company Overview: Inbound/Outbound call center.
• I handle 1-60 days past due balances on vehicle notes.
• On average, I make 170 calls a day.
• My Job is to make accounts current, assist customer with any problems they may have regarding their account and try to make the call as pleasant as possible for the customer
• Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
• Recovered lost revenue by persistently reaching out to customers with past due accounts.

• Company Overview: Call Center environment, Customer Service/Collector II.
• Mostly sub-prime paper
• Identified needs of customers promptly and efficiently.
• Updated and maintained databases with current information.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.

• Company Overview: Owner-operator/Service Technician for Fire and Safety Equipment.
• Service and Sales of Fire Extinguishers, Exit, and Emergency Lights.
• Some of my clients were Hyatt Regency, Okland Construction, The Collier Center, Aps Building.
• I have been CSA Certified, (NFPA 10).
• Service Technician for Fire and Safety Equipment.
• Kept up-to-date on regulatory changes affecting business operations.
• Managed operations budgeting, accounts payable, and accounts receivable and payroll.
• Set pricing structures according to market analytics and emerging trends.

I started with Wells Fargo as a Level 1 collector on the automated dialer.

• Maintained confidentiality and adhered to FDCPA regulations during collections.
• Negotiated repayment plans with debtors to meet client recovery targets.
• Within two months, I was promoted to level 3, late-stage collector.
• Handled car notes that were over 90 days delinquent.
• Documented all debtor interactions accurately for compliance and follow-up.
• Employed persuasive communication skills to encourage prompt debt repayment.
• I was offered a management position after I had committed to the Franchise Business.

• Company Overview: The Firm was part of a Franchise business called Collect America.
• I was the senior collector at the Law firm
• Located and notified customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
• Liaised with management to identify issues attributing to account delinquency and discuss solutions to bring in revenue.
• Updated account status and maintained accurate records of all collection activities.
• Developed collection methods to achieve or exceed company financial goals.