Summary
Overview
Work History
Education
Skills
Timeline
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Yaribel Torres

Philadelphia,PA

Summary

Driven and reliable professional with experience in sales, customer service, and operations. Skilled in communication, conflict resolution, and relationship-building. Bilingual in Spanish and English. Aspiring Speech-Language Pathologist seeking opportunities to apply skills in communication-focused settings.

Overview

5
5
years of professional experience

Work History

Collections Specialist

NCB Management Services Inc.
Philadelphia, PA
03.2019 - 02.2020

• Provide customer support, resolve conflicts, and negotiate payment plans

• Manage high-volume outbound calls and process payments

• Use persuasive communication to reach resolutions

Mobile Expert

T-Mobile
Philadelphia, Pennsylvania
11.2015 - 03.2019

• Assisted customers with product selection and services

• Met sales goals and built strong customer relationships

Teller

Citizens Bank
Newtown Square, Pennsylvania
04.2015 - 11.2015

• Handled transactions and opened accounts

• Provided professional customer service

Education

Bachelor of Science - Speech-Language Pathology

Temple University
Philadelphia, PA
01-2027

Associate of Arts - English

Community College of Philadelphia
Philadelphia, PA
12-2023

Skills

  • Conflict resolution
  • Communication
  • Customer Service
  • Documentation
  • Bilingual (Spanish/English)
  • POS Systems
  • Inventory Management
  • Microsoft Office

Timeline

Collections Specialist

NCB Management Services Inc.
03.2019 - 02.2020

Mobile Expert

T-Mobile
11.2015 - 03.2019

Teller

Citizens Bank
04.2015 - 11.2015

Bachelor of Science - Speech-Language Pathology

Temple University

Associate of Arts - English

Community College of Philadelphia
Yaribel Torres