Dakota Mathews
West Jordan,UT
Summary
Experienced Collections Specialist and coach bringing 5+ years of success in service and leadership positions. Eager to take on new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems.
Overview
9
9
years of professional experience
Work History
Collections Specialist
UHEAA
Salt Lake City, UT
12.2017 - 10.2021
- Counseled debtors on payment options and arranged installment agreements.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Used skip tracing and other techniques to locate debtors.
- Processed payments and contracts on accounts.
- Recorded all information regarding financial status of customers.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Collections Specialist, Coach
Discover Finacial Services
Salt Lake City, UT
05.2015 - 11.2017
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Counseled debtors on payment options and arranged installment agreements.
- Got promoted to coach
- Trained new team members on scripts, company services and collection strategies.
- Conferred with assistant coaches to determine weaknesses in current team roster and develop recruitment plans.
Waiter, Night Manager
IHOP
Salt Lake City, UT
08.2012 - 05.2015
- Prepared nightly deposits by accurately counting cash, filling out deposit slips, and securing deposit in vault.
- Created nightly shift task lists to assign duties to each employee.
- Organized shift meetings to communicate and resolve issues for night operations.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
Education
High School Diploma -
Copper Hills High School
West Jordan, UT06.2014
Skills
- Managing Delinquent Accounts
- Payment Solicitation
- Credit and Collections
- Active listening
- Communication
- Computer skills
- Interpersonal skills
- Leadership
- Management skills
- Problem-solving
- Time management
- Transferable skills
Timeline
Collections Specialist
UHEAA
12.2017 - 10.2021
Collections Specialist, Coach
Discover Finacial Services
05.2015 - 11.2017
Waiter, Night Manager
IHOP
08.2012 - 05.2015
High School Diploma -
Copper Hills High School
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