Tracy Dye
Abilene,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Collections Specialist
Western Marketing/Reladyne
Tye, TX
12.2018 - 02.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Customer Service Representative
XPO Logistics
Abilene, TX
11.2004 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
Diploma -
Cooper High School
Abilene, TXSkills
- Payment Acceptance
- Credit and Collections
- Statement Issuing
- Credit Holds Oversight
- Organizational Skills
- Persuasive Negotiations
- Collection Agency Relations
- Managing Delinquent Accounts
- Multifaceted Research
- Options Counseling
- Making Contacts
- Updating Customer Accounts
- Problem Identification
- Delinquent Account Notification
- Corporate Reporting
- AR Aging Reports
Timeline
Collections Specialist
Western Marketing/Reladyne
12.2018 - 02.2023
Customer Service Representative
XPO Logistics
11.2004 - 04.2018
Diploma -
Cooper High School