Carol Staley
Columbia,MO
Summary
Dynamic Collections Specialist with a proven track record at EquipmentShare, excelling in account management and payment collection. Recognized for enhancing customer satisfaction through effective communication and problem resolution. Skilled in compliance adherence and empathetic client interactions, driving timely payments and fostering strong relationships. Committed to achieving organizational goals and improving service delivery.
Experienced with account management, negotiation, and conflict resolution in collections. Utilizes targeted communication strategies to enhance debtor engagement and recovery. Track record of reducing delinquency rates and improving overall collections efficiency.
Results-driven collections professional adept at managing overdue accounts and implementing effective collection strategies. Proven track record of reducing delinquency through strategic communication and negotiation. Known for collaboration and flexibility, ensuring team success and adaptability to changing needs while maintaining high standards.
Dependable Collections Specialist successful at meeting high productivity, quality, and performance standards. Efficient and competent professional.
Overview
28
28
years of professional experience
Work History
Collections Specialist
EquimentShare
10.2020 - Current
- Assisted in managing customer accounts to ensure timely payment collection.
- Communicate with clients, sales teams and branch management regarding outstanding balances and payment options.
- Maintaine accurate records of collections activities and client interactions.
- Research and resolved billing discrepancies to improve customer satisfaction.
Senior Customer Service Representative
Central Bank Of Boone County
05.2016 - 10.2020
- Led resolution of complex customer inquiries and escalated issues to enhance customer satisfaction.
- Mentored junior representatives, improving team performance and service delivery consistency.
- Handled customer calls regarding their accounts, debit cards, and credit cards.
- Eventually became a part of the credit card underwriting team and reviewed customer information and determine credit card eligibility.
Daycare Owner/ Operator
Self-employeed
09.2002 - 04.2016
- Developed and implemented educational programs tailored to child development stages.
- Managed daily operations, ensuring compliance with health and safety regulations.
- Established strong relationships with families, fostering open communication regarding child progress.
- Increased positive feedback from parents through timely progress reports that detailed each child''s developmental milestones achieved at the center.
- Maintained accurate accounting of tuition and operating reports.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Collaborated with local agencies to provide resources and support services for families in need.
- Conducted regular assessments of program effectiveness, implementing improvements based on feedback received.
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
- Executed marketing strategies to increase enrollment and community engagement initiatives.
- Maintained accurate records of attendance, health forms, and financial transactions for accountability.
- Managed financial aspects of the daycare business, including budgeting, expense tracking, and revenue generation.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Optimized facility space usage by designing creative layouts that maximized play areas while ensuring safety standards were met or exceeded.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
Senior Unit Secretary
Boone Hospital Center
01.1998 - 09.2002
- Managed patient admissions and discharge processes, ensuring compliance with hospital protocols.
- Coordinated communication between medical staff and patients, enhancing service delivery efficiency.
- Maintained accurate medical records using electronic health record systems, improving data retrieval speed.
- Oversaw scheduling of appointments for multiple departments, optimizing resource allocation and patient flow.
- This unit was the Radiation/Oncology unit. Scheduled X-rays, scans, and processed the radiation.ion usage of cancer patients.
Education
Associate of Science - Early Childhood Development And Education
Mesa State Community College
Grand Junction, CO01-1986
High School Diploma -
Central High School
Grand Junction, CO05-1983
Skills
- Account management
- Payment collection
- Customer communication
- Organization
- Record keeping
- Compliance adherence
- Risk assessment
- Collections
- Decision-making
- Account reconciliation
- Empathy and tactfulness
- Goals and performance
- Risk management
- Call center experience
- Sales experience
- Payment acceptance
- Bookkeeping
- Payment plan coordination
- Delinquency prevention
- Billing practices
- Account monitoring
- Account investigation
- Attention to detail
- Aging reports analysis
- Updating customer accounts
- Payment scheduling
- Codes reviewing
- Problem identification
Timeline
Collections Specialist
EquimentShare
10.2020 - Current
Senior Customer Service Representative
Central Bank Of Boone County
05.2016 - 10.2020
Daycare Owner/ Operator
Self-employeed
09.2002 - 04.2016
Senior Unit Secretary
Boone Hospital Center
01.1998 - 09.2002
Associate of Science - Early Childhood Development And Education
Mesa State Community College
High School Diploma -
Central High School