Sally Palacios
The Bronx,NY
Summary
Results-driven collections professional adept at managing overdue accounts and implementing effective collection strategies. Proven track record of reducing delinquency through strategic communication and negotiation. Known for collaboration and flexibility, ensuring team success and adaptability to changing needs while maintaining high standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Collections Specialist
City Wide Mobile Response
02.2021 - 05.2024
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Reduced delinquency rates by implementing effective collection strategies and maintaining consistent follow-up procedures.
Patient Transporter
Bronx Lebanon Hospital
11.2015 - 02.2021
- Warmly greeted patients and visitors and made each feel welcome.
- Assisted in training new Patient Transporters on proper techniques, protocols, and company policies, ensuring consistent high-quality care throughout the team.
- Transported patients to testing and treatment units, operating rooms and other areas using moveable beds, wheelchairs, and stretchers.
- Maintained cleanliness of transport equipment to minimize infection risk for patients and staff.
- Ensured patient safety by properly positioning patients on stretchers, wheelchairs, and other transport equipment.
- Demonstrated flexibility in adapting to changing priorities during shifts while maintaining a high level of performance under pressure.
Patient Care Assistant
Staten Island University Hosptial
11.2012 - 02.2015
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Demonstrated strong teamwork skills by collaborating effectively with colleagues and other healthcare professionals to achieve optimal patient outcomes.
- Promoted a positive patient experience by actively listening and empathizing with their needs and emotions.
- Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
- Assisted in meal preparation and feeding support for patients with various dietary restrictions or swallowing difficulties.
Education
Medical Billing And Coding - Medical Billing And Coding
ABC Training Center
The Bronx, NY06-2019
High School Diploma -
Health Professions And Human Services
New York, NY06-1999
Skills
- Credit and collections
- Teamwork orientation
- Account review
- Relationship building
- Medical billing software proficiency
- Claims processing proficiency
- HIPAA compliance
- Patient billing assistance
- Customer proficiency
- Time Management
- Bilingual English/Spanish
- Account Management
Certification
Certified in Medical Coding and Billing 06/2019
Languages
Spanish
Native or Bilingual
Timeline
Collections Specialist
City Wide Mobile Response
02.2021 - 05.2024
Patient Transporter
Bronx Lebanon Hospital
11.2015 - 02.2021
Patient Care Assistant
Staten Island University Hosptial
11.2012 - 02.2015
High School Diploma -
Health Professions And Human Services
Medical Billing And Coding - Medical Billing And Coding
ABC Training Center