Summary
Overview
Work History
Education
Skills
Languages
Timeline
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DASIA KORNEGAY

DASIA KORNEGAY

Newark,DE

Summary

Resourceful professional in finance management, known for high productivity and efficient task completion. Specialized skills include negotiation tactics, account reconciliation, and regulatory compliance. Excel in communication, problem-solving, and time management which ensure outstanding performance in client interactions and financial resolutions.

Overview

8
8
years of professional experience

Work History

Collections Specialist

Simms Associates
Newark, DE
03.2023 - 12.2024
  • Taking In 115+ Calls Daily Outbound and Inbound
  • Arranged debt repayment or established schedules for repayment based on customer's financial situation.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Prepared and sent out demand letters and collection notices to delinquent accounts.
  • Assisted in the creation and implementation of policies and procedures for the collections department.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Developed and implemented new and improved outbound calling processes and scripts, resulting in increased sales and caller engagement.

Customer Service Representative

Winston Benefits Financial Group
Philadelphia, PA
10.2022 - 02.2023
  • Oversee corporate benefits including medical, dental, and vision
  • Answer all calls and emails from staff members regarding benefits issues or questions
  • Research, compare, and negotiate benefits pricing per employee

Customer Service Representative

Social Security Administration
08.2020 - 09.2022
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Evaluated applications and assessment results to determine eligibility and acceptance.
  • Verified accuracy of data entry into system.
  • Handled incoming calls and directed callers to appropriate department or employee.

Unit Clerk

Hospital of the University of Pennsylvania
Philadelphia, PA
11.2017 - 07.2020
  • Organized and maintained filing systems for patient records.
  • Answered telephone calls, responded to requests for information and routed callers to correct personnel or departments.
  • Monitored faxes and emails for incoming orders or requests from physicians or other healthcare professionals.
  • Assisted with patient transport arrangements, ensuring safe and timely transfers.
  • Greeted patients, determined purpose of visit and directed to appropriate staff.

Customer Service Representative

Cenlar
01.2017 - 11.2017
  • Receive incoming calls(80+ a day) Mortgage servicing
  • Answer questions regarding accounts, process payment information, tax and insurance assessments
  • Follow compliance requirements TCPA and verification Meet monthly quality at 95% or higher

Education

ASSOCIATE'S DEGREE - NURSING

Pennsylvania Institute of Technology
Philadelphia
06-2025

HIGH SCHOOL DIPLOMA - Nursing Assistant

Penn Foster Career School
Scranton, PA
06-2015

Skills

  • Financial analysis proficiency
  • Professionalism and ethics
  • Microsoft Office
  • SharePoint development
  • IDMS
  • Oracle
  • Account Management
  • Benefits Administration
  • Payment plan management
  • Billing problem resolution
  • Goal-oriented mindset
  • Collections
  • Account reconciliation
  • Data entry efficiency
  • Telecommunications sales

Languages

English, Native

Timeline

Collections Specialist

Simms Associates
03.2023 - 12.2024

Customer Service Representative

Winston Benefits Financial Group
10.2022 - 02.2023

Customer Service Representative

Social Security Administration
08.2020 - 09.2022

Unit Clerk

Hospital of the University of Pennsylvania
11.2017 - 07.2020

Customer Service Representative

Cenlar
01.2017 - 11.2017

ASSOCIATE'S DEGREE - NURSING

Pennsylvania Institute of Technology

HIGH SCHOOL DIPLOMA - Nursing Assistant

Penn Foster Career School

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