Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Rachel Rieves

Tampa,FL

Summary

Highly-motivated individual with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Collections Specialist

Zwicker & Associates PC
Tampa, FL
10.2023 - Current
  • Negotiated payment arrangements with customers to ensure timely resolution of delinquent accounts
  • Monitored outstanding account balances and determined need for further collections action
  • Developed and maintained effective working relationships with customers, colleagues, and management
  • Resolved customer billing issues to expedite cash flow
  • Executed collection calls and correspondence to solicit payment on overdue account balances
  • Managed a portfolio of delinquent accounts by utilizing collection strategies and techniques
  • Demonstrated ability to manage multiple tasks while remaining adaptable and flexible
  • Responded quickly to meet customer needs and resolve problems
  • Focused on learning new skills and staying updated with industry changes
  • Participated in ongoing training to enhance own job skills and knowledge
  • Met deadlines while maintaining high-quality deliverables.

Collections Specialist II

JPMorgan Chase & Co
US
06.2022 - 03.2023
  • Assisted customers with financial hardship by offering alternative payment plans or other solutions that would benefit both parties.
  • Maintained records of collection activities for each account, including contact attempts, payment arrangements and resolution status.
  • Met demands of busy collections group by performing high volume of daily calls.
  • Negotiated rates with customers and entered payments into accounting system.
  • Developed relationships with debtors to encourage timely payments while providing excellent customer service.
  • Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.

Merchandise Assistant

Bealls Inc.
Bradenton, FL
06.2021 - 01.2022
  • Develop ways to display items so that they are noticeable, appealing, and sold at the right price to customers
  • Track inventory, monitor shipments, and note pricing
  • Spell out vendor terms, file artwork, process invoices, and handle purchase orders.

Customer Service Representative

MAXIMUS FEDERAL SERVICE
Riverview, FL
08.2020 - 06.2021
  • Provide exceptional Customer Service, help consumers sign up for private health insurance, also assist with other insurance concerns, navigate multiple technologies while staying engaged with our customers, possess strong customer focus with the ability to have detailed conversations with our customers.

Education

Bachelor of Arts - Marketing

Johnson & Wales University
05.2024

High School Diploma -

Spoto High School
Riverview, FL
05-2018

Skills

  • Microsoft Office
  • Problem-Solving
  • Time Management
  • Negotiation
  • Goal Orientation
  • Decision Making
  • Communication
  • Retail
  • Account Reconciliation
  • Merchandising
  • Sales
  • Customer Service
  • Finance

Certification

  • Lvmh Certification
  • Adobe Illustrator

Languages

English
Professional

Timeline

Collections Specialist

Zwicker & Associates PC
10.2023 - Current

Collections Specialist II

JPMorgan Chase & Co
06.2022 - 03.2023

Merchandise Assistant

Bealls Inc.
06.2021 - 01.2022

Customer Service Representative

MAXIMUS FEDERAL SERVICE
08.2020 - 06.2021

Bachelor of Arts - Marketing

Johnson & Wales University

High School Diploma -

Spoto High School

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Rachel Rieves