Aubrey Estrada
Springville,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Collections Specialist
SoFi
10.2022 - Current
- Reviewed delinquent accounts and contacted customers via phone, email or mail to negotiate repayment terms and payment arrangements.
- worked with members negotiating the best payment plan that we can offer them and inform members of the consequences regarding miss payments and getting member to avoid being negatively affected.
- Worked on Recovery Reports putting charged off accounts statements in the correct folder in the W drive, made sure this was done in a timely matter.
- worked on Greenscreens changing status codes and updating members information
Collections Agent
Vive financial
02.2020 - 10.2022
- Negotiated payment plans with customers to ensure timely repayment of debt.
- Conducted skip-tracing activities to locate delinquent customers.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Created repayment plans based on account holders' financial status and repayment abilities.
CAD Designer
Vivint Solar
12.2016 - 06.2018
- designed and determined the best layout for solar panels on members homes and businesses.
- abide by state laws avoiding obstructions and offset on roofs as well as estimate how much energy each panel will get.
- talked to sales reps who are meeting with the customers and want to make changes to the design.
Education
High School Diploma -
Pleasant Grove High School
Pleasant Grove, UT05.2016
Skills
- Relationship Building
- Account Review
- Reviewing and auditing call and email interactions
- Auditing High risk interactions
- Auditing and maintaining the bankruptcy exception report validation
- Audits for account closures and reopening's
- Performance Improvement Techniques
- Outbound Calling
- greenscreens
- excel
- Collections
- Team-Oriented
- Performance Improvements
- able to grasp new concepts
- Microsoft word
- Call Center Background
- powerpoint
- Credit and Collections
Timeline
Collections Specialist
SoFi
10.2022 - Current
Collections Agent
Vive financial
02.2020 - 10.2022
CAD Designer
Vivint Solar
12.2016 - 06.2018
High School Diploma -
Pleasant Grove High School