Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
29
29
years of professional experience
Work History
Environmental Services Supervisor
St. Jude Children Research Hospital
07.2023 - Current
Conducted thorough inspections to ensure compliance with local, state, and federal regulations pertaining to environmental health and safety.
Fostered a positive work environment by addressing employee concerns and providing opportunities for professional development.
Ensured prompt resolution of any internal conflicts within the team leading to better overall morale among staff members.
Assisted in recruitment efforts including interviewing potential candidates as well as participating in job fairs showcasing company culture.
Organized team meetings to discuss goals, progress updates, challenges faced during projects or tasks assigned.
Achieved high customer satisfaction ratings by consistently meeting or exceeding expectations for cleanliness and appearance of facilities.
Environmental Services Supervisor
Baptist Memorial Hospital Memphis
11.2021 - 06.2023
Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
Managed team of 25 personnel in busy hospital with 600 rooms.
Mentored new employees in proper techniques for cleaning, sanitizing, and maintaining facilities according to company guidelines.
Established strong relationships with clients by promptly addressing their concerns related to service levels or operational issues.
Health Unit Coordinator
Baptist Memorial Hospital Memphis
03.2019 - 10.2021
Communicated with patients and medical staff to convey important information and facilitate smooth unit operations.
Prepared detailed reports and unit documentation and distributed completed files.
Oversaw unit of 40 patients, providing daily functions such as grooming, bathing, feeding and turning in bed.
Led planning and achievement of goals and objectives consistent with agency mission and philosophy.
Communicated with patients with compassion while keeping medical information private.
Led and motivated 50 employees through supervision, training and coaching on duties and daily operational activities.
Medical Office Manager
NxStage Kidney Care
03.2015 - 10.2018
Managed staff scheduling and set patient scheduling policy.
Coordinated logistics for internal and external staff meetings and conferences.
Developed and implemented office policies and procedures while adhering to HIPAA and OSHA regulations.
Interviewed, hired and trained medical office teams and conducted performance reviews.
Worked with management team to improve workflows and eliminate unnecessary tasks.
Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Certified Clinical Hemodialysis Technician
U.S. Renal Care
05.2014 - 11.2017
Took and documented patient temperature, blood pressure, pulse and respiration rates before and after dialysis treatment.
Inspected equipment and conducted safety checks on equipment and instruments to maintain high-quality control standards.
Followed infection control measures when cleaning and attaching hemodialysis machine to access sites like fistulas, catheters and grafts.
Initiated and terminated reverse osmosis water system and performed water quality monitoring tests prior to dialysis initiation.
Certified Clinical Hemodialysis Technician
Fresenius Medical Care NA
07.1995 - 08.2014
Primed dialyzer with saline or heparinized solutions and followed formula directions when preparing dialysate.
Sustained hemodialysis workflow by inventorying and restocking needed equipment and supplies.
Operated hemodialysis machine to provide dialysis treatment for patients with kidney failure.
Observed patients for adverse reactions and monitored hemodialysis machines for malfunctions.
Skilled CCHT positively committed to monitoring data and quality measures in collaboration with providers to continually improve patient care and support services. Dedicated to providing individualized care and promoting health without sacrificing comfort. Fosters relationships and coordinate with healthcare professionals to advance patient care.
Education
Master of Health Administration - Health Administration
University of Phoenix
Tempe, AZ
10.2008
BBA - Business Administration
Belhaven University
Jackson, MS
12.2006
Skills
Facilities Inspection
Stock Inventory Management
Equipment Purchasing
Corrective Action Implementation
Office Administration
Organization and Multitasking
Office Management
Staff Management
Critical Thinking
Relationship Building
Performance Evaluations
Hiring and Training
Timeline
Environmental Services Supervisor
St. Jude Children Research Hospital
07.2023 - Current
Environmental Services Supervisor
Baptist Memorial Hospital Memphis
11.2021 - 06.2023
Health Unit Coordinator
Baptist Memorial Hospital Memphis
03.2019 - 10.2021
Medical Office Manager
NxStage Kidney Care
03.2015 - 10.2018
Certified Clinical Hemodialysis Technician
U.S. Renal Care
05.2014 - 11.2017
Certified Clinical Hemodialysis Technician
Fresenius Medical Care NA
07.1995 - 08.2014
Master of Health Administration - Health Administration
University of Phoenix
BBA - Business Administration
Belhaven University
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