TASHA ERENE PAYNE
Covington,KY
Summary
I am an organized, detail-oriented, and analytical individual, able to adapt, strategize and prioritize effectively to accomplish multiple tasks and stay calm under pressure. I have been recognized for high -quality work, an enthusiastic desire to learn, and for providing exceptional customer service. I also offer knowledge of equity compensation, conflict mediation, and establishing interpersonal relationships with various types of customers.
Overview
10
10
years of professional experience
Work History
Stock Plan Associate
Fidelity Investments
02.2024 - Current
- Ensured customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Determined participant’s financial needs through questioning and provided solutions using relevant equity compensation knowledge and tools.
- Enhanced the Covington Stock Plan Associate team's culture by assisting the stock plan growth skill coordinators with event communications and scheduling.
Customer Relationship Advocate
Fidelity Investments
11.2022 - 02.2024
- Collaborated with other business units in order to enhance customer satisfaction by promptly addressing inquiries and resolving issues.
- Created a welcoming environment for clients by consistently exhibiting professionalism, empathy, and patience during all interactions.
- Successfully positioned trades for customers within FINRA guidelines, with great accuracy.
Administrative Assistant
Quality Casing Co., Inc.
02.2020 - 09.2022
- Promptly and accurately invoiced all transactions on a daily basis
- Served as the primary point of contact for approximately 50-70 phone calls per day, addressing inquiries, resolving concerns, and transferring to appropriate departments
- Developed and distributed official training manual for all new sales employees
- Produced weekly, monthly, and quarterly sales reports for supervisors, vice president, and president
- Monitored logistics involving all major shipments and resolved issues with urgency
Office Manager
A Healing Touch Medical Massage
10.2017 - 02.2020
- Oversaw diverse roles in accounting, finance, and sales operations while implementing strategies
- Maintained accurate records of patient care, condition, progress and concerns
- Trained and on-boarded new employees, providing initial support and expedited staff assimilation
Certified Nursing Assistant
St. Elizabeth Hospital
07.2016 - 08.2017
- Preserved patient dignity and minimized discomfort while carrying out duties such as bathing, bed changes, ambulation, delivery/extraction of bedpans, and feeding patients
- Worked independently and alongside RNs to manage the needs of 18 patients for 12-hour periods
- Accurately noted all important patient information on the hospitals operating system
Microbiology Analyst
IEH Laboratories and Consulting Group
08.2014 - 01.2016
- Analyzed the microbial activity of samples via PCR and various plating methods
- Reported all findings in a precise and timely matter using the LIMS program
- Prepared sterile laboratory materials on a daily basis
Education
Bachelor of Arts - Biology
Berea College
01.2013
High School -
Dixie Heights High School
01.2009
Skills
- Adaptability
- Excellent phone etiquette
- Independent
- Strong organizational ability
- Efficient and reliable team player
- Time management
- Strong work ethic
- Inter-departmental collaboration
Timeline
Stock Plan Associate
Fidelity Investments
02.2024 - Current
Customer Relationship Advocate
Fidelity Investments
11.2022 - 02.2024
Administrative Assistant
Quality Casing Co., Inc.
02.2020 - 09.2022
Office Manager
A Healing Touch Medical Massage
10.2017 - 02.2020
Certified Nursing Assistant
St. Elizabeth Hospital
07.2016 - 08.2017
Microbiology Analyst
IEH Laboratories and Consulting Group
08.2014 - 01.2016
High School -
Dixie Heights High School
Bachelor of Arts - Biology
Berea College
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