Tasha Forde
Cape Coral,FL
Summary
Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Office Support Associate
AdaptHealth
06.2024 - Current
- Assisted with the preparation of presentations and reports for executive leadership, showcasing departmental achievements and progress toward established goals.
- Managed confidential information with discretion, ensuring sensitive documents were properly stored and access was granted only to authorized personnel.
- Assisted in the onboarding process for new hires, facilitating smooth transitions into their roles and fostering positive relationships among coworkers.
- Contributed to successful project outcomes by conducting research, compiling data, and presenting findings in a clear and concise manner during team meetings.
- Collaborated with team members to complete projects within established deadlines, leading to increased client satisfaction rates.
Document Imaging Technician
PopHealthCare
08.2019 - Current
- Adhered to HIPAA regulations when handling confidential patient information.
- Managed multiple projects simultaneously while meeting tight deadlines.
- Ensured all files were correctly indexed, sorted and labeled in accordance with organizational standards.
- Organized physical documents prior to scanning them into the digital database.
- Scanned documents into the imaging system according to established guidelines and procedures.
- Provided training to other staff members on how to use the imaging system effectively.
- Performed quality control inspections on scanned images for accuracy and resolution.
- Troubleshot issues related to file formats, image sizes or color calibration adjustments.
- Retrieved documents from digital archives upon request from clients or colleagues.
- Implemented backup systems for data recovery in case of emergency situations.
- Conducted regular maintenance on all scanners to ensure they were working properly.
- Tracked document scanning production metrics such as volume, speed and accuracy.
- Assisted in creating new processes and procedures to improve workflow efficiency.
- Resolved customer service issues related to document retrieval or access problems.
- Updated document indexing information regularly within the imaging system's database.
- Collaborated with IT personnel regarding software updates, upgrades or repairs.
- Maintained an accurate inventory of all documents scanned for archival purposes.
- Reviewed scanned images for clarity before sending them out for review.
- Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Medical Records and Health Information Technician
Ciox Healthcare
05.2018 - 01.2019
- Provided technical support for computer applications related to clinical documentation systems.
- Verified coding accuracy on discharge summaries and other reports prior to filing them in the patient's chart.
- Conducted periodic reviews of inactive charts to ensure compliance with retention schedules.
- Organized medical charts by assigning codes to diagnoses and procedures using ICD-10-CM and PCS, CPT, and HCPCS coding systems.
- Participated in meetings with departmental staff members to discuss issues related to healthcare documentation.
- Assisted with the release of confidential health information according to established procedures.
- Reviewed patient records for accuracy and completeness, ensuring that all required information was included.
- Answered questions from patients regarding their personal health information or billing inquiries.
- Responded promptly to requests from insurance companies regarding patients' eligibility for coverage or services rendered.
- Analyzed data collected from various sources such as laboratory results and physician orders for accuracy prior to entry into the system.
- Retrieved patient medical records upon request from physicians or other authorized personnel.
- Maintained confidentiality of health information in accordance with HIPAA regulations.
- Obtained information by contacting appropriate personnel or patients.
- Safeguarded patient records, managing data transfers in compliance with HIPAA standards and organizational regulations.
- Organized patient charts, gathering medical histories, lab results and consents.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Supported administration staff with records requests to support patient care.
- Kept department clean, organized and professional.
- Processed and invoiced records requests from patients, providers and third parties.
- Consolidated diverse medical records.
- Entered patient insurance, demographic and health information into software and confirmed records.
- Located and retrieved files, assisting public with general information.
- Maintained positive working relationship with fellow staff and management.
- Safeguarded medical records to maintain patient confidentiality.
Assistant Store Manager
Walmart
09.2000 - 11.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled scheduling for store shifts to achieve adequate staffing.
- Oversaw aspects of maintenance, inventory, and daily activity management.
- Ensured compliance with all safety regulations throughout the store premises.
- Maintained inventory by checking merchandise to determine levels.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Coached and developed store associates through formal and informal interactions.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Identified areas of operational inefficiency and implemented solutions to streamline processes.
- Organized weekly meetings with department heads to review progress on key objectives.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects
Education
Bachelor of Science - Healthcare Administration
Ashford University
San Diego, CAAssociate of Science - Medical Management
Ultimate Medical Academy - Clearwater
Clearwater, FL06-2017
Skills
- Virtualization Technologies
- Workflow Optimization
- Mobile Device Management
- Information security
- Records management
- Document Management
- Document Scanning
- Image Processing
- Auditing Procedures
Education and Training
true
Timeline
Office Support Associate
AdaptHealth
06.2024 - Current
Document Imaging Technician
PopHealthCare
08.2019 - Current
Medical Records and Health Information Technician
Ciox Healthcare
05.2018 - 01.2019
Assistant Store Manager
Walmart
09.2000 - 11.2017
Associate of Science - Medical Management
Ultimate Medical Academy - Clearwater
Bachelor of Science - Healthcare Administration
Ashford University
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