Sienna DeHerrera

trained new hires in both Mail Open and Mail Out.

Has experience in Congressional Customer Service.

Has experience in Prism, IQA and customer service.

• Front-end associate meeting customers needs, with positive work ethics and attitude.
• Replaced merchandise stock throughout check-out lines and end-cap displays.
• Helped customers complete purchases, locate items, and join reward programs.
• Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

• Worked as a professional high school English teacher in a brick and mortar/classroom setup with a 40:1 ratio class.
• Completed seminars in leadership training and teaching.
• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.

• Worked as a part-time English instructor teaching English as a Second Language to Asian students.
• Assisted students in retaining lecture information with creation of guides and course materials.
• Applied various teaching aids to minimize learning gaps and instruct and motivate students.
• Evaluated and revised lesson plans and course content to achieve student-centered learning.

• Worked as an English teacher teaching English for the Asian students.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Attended department meetings to develop and update course curricula.
• Designed and implemented assessments to measure student progress in English language learning.
• Kept classroom organized, clean and safe for students and visitors.