Tasha Francesca
Tampa,FL
Summary
Driven by a passion for enhancing customer and respondent experiences, I leveraged my expertise in data collection and empathy at Headway Workforce to significantly improve survey response rates and data integrity. My ability to build rapport and employ effective communication strategies led to exceeding project expectations, showcasing my commitment to achieving results through teamwork and innovative problem-solving.
Overview
7
7
years of professional experience
Work History
Survey Interviewer
Headway Workforce
Remote
02.2022 - Current
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Facilitated smooth transitions between questions by using appropriate prompts tailored to individual respondent needs.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction.
- Developed clear understanding of research objectives before conducting surveys, enhancing the relevance of gathered information for study purposes.
- Exceeded project expectations through consistent dedication to achieving high response rates, accurate data collection, and professional interactions with respondents.
- Resolved respondent concerns professionally, leading to increased trust in the survey process and higher completion rates.
- Monitored quality control measures throughout the entire interview process.
- Performed data entry, electronic data collection and tracing to support Type research.
- Collaborated with team members to optimize interview techniques and share best practices for maximum efficiency.
- Adhered to strict confidentiality protocols to protect respondent privacy and maintain compliance with industry standards.
- Stayed current on industry trends and research methodologies, allowing for continuous improvement in survey interviewing techniques.
- Prepared reports of findings by illustrating data graphically and translating complex findings into narrative format.
- Contributed to project success by consistently meeting deadlines for survey completions and maintaining a low rate of missing or incomplete data points.
- Reviewed collected data obtained from interviews for completeness and accuracy.
- Identified patterns in respondent feedback during interviews, providing valuable insights into areas requiring further investigation or clarification.
- Supported project goals by addressing technical issues and escalating concerns to appropriate team members in a timely manner.
- Utilized precise language when asking questions to minimize confusion among respondents.
- Followed scripted questionnaires verbatim to collect research data.
- Conducted interviews with participants to assess eligibility.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Analyzed and evaluated data, identifying trends in recruitment process.
Customer Service Representative
Amazon
Riverview, FL
09.2017 - 09.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Improved resolution time with effective problem-solving for customer complaints.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Conducted training sessions for new hires, ensuring consistent level of service across team.
Survey
Abt
Remote
02.2021 - 02.2022
- Explained survey objectives and procedures to interviewees.
- Adjusted scripts to better target needs and interests of specific individuals.
- Enhanced respondent engagement by employing active listening skills and demonstrating empathy throughout the interview process.
- Improved survey response rates by developing rapport with respondents and utilizing effective communication skills.
- Conducted thorough interviews for accurate data collection, resulting in high-quality research outcomes.
- Maintained detailed records of survey responses, ensuring data integrity and easy access for analysis.
- Facilitated smooth transitions between questions by using appropriate prompts tailored to individual respondent needs.
- Convinced unwilling individuals by using logical, persuasive rebuttals.
- Utilized time management skills effectively to conduct multiple interviews daily while maintaining a high level of quality in each interaction.
- Developed clear understanding of research objectives before conducting surveys, enhancing the relevance of gathered information for study purposes.
- Resolved respondent concerns professionally, leading to increased trust in the survey process and higher completion rates.
- Exceeded project expectations through consistent dedication to achieving high response rates, accurate data collection, and professional interactions with respondents.
- Monitored quality control measures throughout the entire interview process.
- Performed data entry, electronic data collection and tracing to support Type research.
Education
High School Diploma -
Newtown High
East Elmhurst, NYDid Not Finish -
Suffolk County Community College
Selden, NYSkills
Empathy and Rapport Building
Organization
Data Collection
Interview techniques
Assertiveness
Cross-cultural sensitivity
Survey Administration
Customer service and assistance
Inbound and outbound calls
Data Entry
Client interaction
Client Engagement
Meeting deadlines
Interviewing Clients
Participant screening
Telephone Etiquette
Confidence building
Recordkeeping
Online research
Data Verification
Following Direction
Persuasion techniques
Teamwork and Collaboration
Customer Service
Problem-Solving
Time Management
Attention to Detail
Problem-solving abilities
Multitasking
Multitasking Abilities
Reliability
Excellent Communication
Organizational Skills
Team Collaboration
Team Leadership
Creative Thinking
Active Listening
Effective Communication
Adaptability and Flexibility
Decision-Making
Detail Oriented
Customer Engagement
Relationship Building
Phone and Email Etiquette
Self Motivation
Timeline
Survey Interviewer
Headway Workforce
02.2022 - Current
Survey
Abt
02.2021 - 02.2022
Customer Service Representative
Amazon
09.2017 - 09.2022
High School Diploma -
Newtown High
Did Not Finish -
Suffolk County Community College