Tasha Franks

Core Responsibilities

• Stock Management: Receives, unloads, and scans incoming merchandise and pharmaceuticals to ensure data accuracy.
• Shelf Availability: Maintains on-shelf stock levels, conducts price changes, and performs regular cycle counts or smart counts.
• Pharmacy Support: Helps pharmacy staff unpack and store drug shipments, manage backorders, and handle returns or expired items.
• Planogram Compliance: Validates that product displays and shelf placements match corporate layout plans.
• Asset Protection: Files claims for damaged goods, shipment shortages, or warehouse billing errors.
• Developed strategies for reducing excess inventory, improving turnover rates while minimizing waste.
• Led initiatives to streamline receiving and stocking procedures, enhancing workflow efficiency across departments.
• Analyzed inventory reports to identify trends, driving informed purchasing decisions and optimizing stock levels.
• Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
• Performed data entry and completed proper paperwork.
• Completed physical inventory counts each month.
• Participated in annual physical inventories to verify accuracy of records and identify any discrepancies that needed correction.
• Managed the return process for damaged or defective goods, ensuring prompt resolution for customers and minimizing financial loss for the company.
• Provided excellent customer service by quickly responding to inquiries and resolving concerns related to inventory availability or shipment status.
• Reduced stock shortages by closely monitoring inventory levels and promptly ordering necessary supplies.

• Supervised and coordinated daily store operations to ensure efficient workflow.
• Trained and mentored team members on customer service best practices.
• Implemented inventory management procedures to optimize stock levels.
• Ensured compliance with safety and operational standards across shifts.
• Resolved customer inquiries and complaints to enhance satisfaction.
• Collaborated with management to develop staff schedules and optimize coverage.
• Trained new employees and delegated daily tasks and responsibilities.
• Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

• Shift Management: Run self-sufficient shifts, execute the Manager-in-Charge routine, and coordinate daily tasks.
• Team Leadership: Coach, train, and motivate team members while providing regular, constructive feedback.
• Guest Relations: Greet customers, maintain positive relations, and resolve complaints quickly.
• Quality & Safety: Ensure food safety, order accuracy, proper prep, and strict sanitation standards.
• Operations & Admin: Handle cash controls, monitor inventory, stock coolers, and assist with basic profit and loss tracking.
• Implemented process improvements that enhanced service speed and customer satisfaction.
• Led shifts by delegating tasks effectively, optimizing workflow during peak hours.
• Resolved customer complaints promptly, enhancing overall dining experience and loyalty.
• Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
• Helped store management meet standards of service and quality in daily operations.
• Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
• Established positive rapport with customers and staff members alike through strong communication skills.