Tasha-GAY Malcolm
Braes River District, Braes River P.O. St. Elizabeth,Jamaica
Summary
Experienced Front Desk Agent with background in hospitality and customer service roles. Strong focus on providing stellar service while maintaining efficiency in fast-paced environments. Known for exceptional organizational skills, ability to multitask, and adaptability to varying guest needs. Made significant impact in previous roles through implementation of innovative solutions for improved guest satisfaction. Detail-oriented Housekeeper well-known for thorough and detailed cleaning services. Reliable and quick-paced worker with excellent attention to detail. Offering strong record of industry performance rooted in integrity and hard work. Focused professional with expertise preparing meals for customers in busy establishments. Versatile professional with experience in food safety, supply management and plating. Courteous and bilingual with excellent multitasking and presentation skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Cook 1
Sunday River Resort
Newry, ME
11.2024 - Current
- Resolved customer complaints regarding food quality or services provided.
- Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Monitored temperatures of prepared food and cold-storage areas.
- Operated grills, fryers and broilers to cook items to quality guidelines.
Front Desk Agent
Witham Family Hotels
Bar Harbor, ME
11.2024 - 11.2024
- Greeted guests upon arrival and provided excellent customer service.
- Answered phones, booked reservations, and responded to inquiries from customers.
- Prepared end-of-day reports detailing total number of guests checked in and out during shift.
- Processed guest payments through cash registers or credit card machines in an accurate manner.
- Assisted with the check-in process for guests by verifying information, issuing room keys, and providing directions to rooms.
Cook 1
Sunday River Resort
Newry, ME
11.2023 - 04.2024
- Followed health and safety standards to ensure safe working environment for employees and customers alike.
- Plated dishes according to restaurant presentation standards before delivering them to customers.
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
- Cooked multiple orders simultaneously during busy periods.
- Cleaned cooking and refrigeration equipment to sanitize and prevent food-borne illness.
- Operated fryers and grills according to instructions to maintain safety and food quality.
- Set up workstations with needed ingredients, utensils and cooking equipment.
- Grilled and deep fried various foods from meats to potatoes.
Front Desk Associate
Witham Family Hotels
Bar Harbor, ME
04.2023 - 11.2023
Housekeeper
Witham Family Hotels
Bar Harbor, ME
04.2022 - 11.2022
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Reported any maintenance issues or damage to supervisors immediately.
- Used cleaning chemicals following proper guidelines.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Communicated with maintenance team on damages to repair.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Cleaned rugs and upholstery using vacuums and fabric shampoo when necessary.
Housekeeper
Hyatt Centric Key West & Spa
Key West, FL
11.2021 - 04.2022
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Emptied trash receptacles throughout the property.
- Reported any maintenance issues or damage to supervisors immediately.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Disinfected telephones, light switches and other frequently touched objects.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used cleaning chemicals following proper guidelines.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Housekeeper
Witham Family Hotels
Bar Harbor, ME
04.2021 - 11.2021
Housekeeper
The Stratta Corp DBA Stratton Mountain
Village Lodge RD, VT
11.2020 - 04.2021
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Used cleaning chemicals following proper guidelines.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
Housekeeper
Witham Family Hotels
Bar Harbor, ME
04.2020 - 11.2020
Housekeeper
Witham Family Hotels
Bar Harbor, ME
04.2019 - 11.2019
Housekeeper
Vail Ski Resort
Park City, UT
12.2018 - 04.2019
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Responded to requests from guests regarding housekeeping needs.
- Sanitized all areas of the hotel lobby and public restrooms.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Ensured that all health standards were met during cleaning operations.
- Changed bed linens and towels, tidied up rooms.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
Housekeeper
Santa Crest Guest House
Santa Cruz, Jamaica
06.2012 - 02.2016
Education
Level 1 Commercial Food Preparation
Black River Vocational Training Center
Black River,Jamaica01-2007
High School Diploma -
Maggotty High
Maggotty ,Jamaica07-2006
Associate of Science - Medical Administrative Assistant
Penn Foster Career School
Scranton, PA 11.2024 - Current
Skills
- Problem-solving skills
- Guest Relations
- Housekeeping
- Multi-Line Phone Systems
- Information Protection
- Listening Skills
- Hospitality services
- Key carding
- Time Management
- Front Office Support
- Customer service-focused
- Safe cleaning with chemicals
- Sanitization techniques
- Focused and detail-oriented
- Hardworking
- Teamwork
Accomplishments
- Employee of the week 2024
- Rising Star 2023
- Employee of the week 2023
- Housekeeper of the mouth 2021
- Housekeeper of the year 2021
- Housekeeper of the year 2020
Certification
- Heartsaver FIRST AID CPR AED
References
References available upon request.
Timeline
Cook 1
Sunday River Resort
11.2024 - Current
Front Desk Agent
Witham Family Hotels
11.2024 - 11.2024
Associate of Science - Medical Administrative Assistant
Penn Foster Career School
11.2024 - Current
Cook 1
Sunday River Resort
11.2023 - 04.2024
Front Desk Associate
Witham Family Hotels
04.2023 - 11.2023
Housekeeper
Witham Family Hotels
04.2022 - 11.2022
Housekeeper
Hyatt Centric Key West & Spa
11.2021 - 04.2022
Housekeeper
Witham Family Hotels
04.2021 - 11.2021
Housekeeper
The Stratta Corp DBA Stratton Mountain
11.2020 - 04.2021
Housekeeper
Witham Family Hotels
04.2020 - 11.2020
Housekeeper
Witham Family Hotels
04.2019 - 11.2019
Housekeeper
Vail Ski Resort
12.2018 - 04.2019
Housekeeper
Santa Crest Guest House
06.2012 - 02.2016
- Heartsaver FIRST AID CPR AED
Level 1 Commercial Food Preparation
Black River Vocational Training Center
High School Diploma -
Maggotty High
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