Tasha Gibson
Hempstead,NY
Summary
Proactive Associate Physician Account Representative with over two years of experience in healthcare revenue cycle management and patient billing. Expertise in resolving complex billing discrepancies and enhancing provider relations, ensuring timely account resolution and optimal client service.
Overview
1
1
Language
5
5
years of post-secondary education
7
7
years of professional experience
Work History
Claims Phone Support
Travel Insured International
Glastonbury, Connecticut
04.2024 - 07.2026
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Associate Physician Account Representative
Green Key Resources
New York
09.2022 - 04.2024
- Interface with physicians, practice managers, and administrative teams to review monthly financial reports and address account discrepancies.
- Conduct outreach to third-party payers and guarantors to accelerate receivables recovery and establish feasible patient payment plans.
- Researching and helping resolve claim denials or account issues
- Explaining insurance benefits and coverage
- Facilitated communication between patients and healthcare providers to improve outcomes.
- Maintained accurate electronic medical records in accordance with HIPAA regulations.
- Maintained accurate patient records by documenting all assessments, evaluations and treatments in the electronic medical record system.
Medical Billing & Accounts Assistant
Medix Staffing
New York, New York
05.2019 - 10.2021
- Verified primary and secondary insurance eligibility prior to specialized procedures.
- Processed invoices and managed accounts payable for timely payments.
- Resolved routine patient billing inquiries over the phone with high empathy and clarity.
- Communicated with vendors to resolve billing discrepancies efficiently.
- Reconciled monthly statements to ensure accurate financial records.
- Maintained accurate records of financial transactions.
- Ensured accuracy of data entry into accounting systems by verifying documents against source information.
- Maintained organized filing systems for invoices and financial documents.
- Assisted in preparing financial reports and budgets for management review.
- Provided administrative support to the accounting department as required.
Education
BBA - Business Administration
Texas Southern University
Houston, TX 01.2008 - 12.2012
Uniondale High School
Uniondale, NYSkills
- Claims processing
- Insurance verification
- Billing reconciliation
- Electronic medical records
- Data accuracy
- Customer relationship management
- Account management
- Problem solving
- Effective communication
- Conflict resolution
- Organization and time management
Languages
English
Native/ Bilingual
Timeline
Claims Phone Support
Travel Insured International
04.2024 - 07.2026
Associate Physician Account Representative
Green Key Resources
09.2022 - 04.2024
Medical Billing & Accounts Assistant
Medix Staffing
05.2019 - 10.2021
BBA - Business Administration
Texas Southern University
01.2008 - 12.2012
Uniondale High School