Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
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Tasha Gregoire

Miami Gardens

Summary

Results-driven retail and customer service professional with extensive experience in sales leadership, customer engagement, and operational management. Known for delivering exceptional customer service, exceeding sales goals, and effectively leading teams in fast-paced environments.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services, and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Diligent professional brings top skills in customer service, data entry and conflict resolution. Recognized for resolving customer complaints with integrity and professionalism to maintain customer satisfaction and retention. Motivated team player committed to contributing to company success goals.

Overview

8
8
years of professional experience

Work History

Medical Claims Customer Service Specialist

Neba Inc.
09.2023 - Current
  • Handle 70+ inbound and outbound calls daily
  • Provide medical, dental, and vision eligibility and benefits information
  • Assist with claims status, EOBs, fax requests, and member correspondence

Assistant Manager

Discovery Clothing Company
06.2023 - 07.2025
  • Supervised associates and managed daily store operations
  • Opened and closed store; reconciled registers and petty cash
  • Styled merchandise displays and processed shipments and transfers

Medical Claims Specialist (Contract)

Medix Temp Agency
03.2023 - 09.2023
  • Supported members with medical claims and benefits inquiries

Senior Specialist / Apple Senior Advisor

Teleperformance
04.2019 - 02.2023
  • Provided advanced technical support for Apple products
  • Coordinated escalations with engineers

Assistant Manager

Love Culture
03.2018 - 03.2019
  • Managed scheduling, cash handling, and hiring support

Sales Associate

Love Culture
11.2017 - 03.2018
  • Customer service, cashiering, and inventory support

Education

Associate Degree - Nursing Administration

Broward College
Fort Lauderdale, FL

Skills

  • Customer Service
  • Sales
  • Team Leadership
  • Cash Handling
  • Inventory Management
  • Merchandising
  • Call Center Operations
  • Scheduling
  • Training
  • Microsoft Word
  • Basys application
  • CPT codes
  • Medical benefits and medical codes
  • Eligibility and medical authorization

Languages

Haitian Creole, Professional Working Proficiency

Timeline

Medical Claims Customer Service Specialist

Neba Inc.
09.2023 - Current

Assistant Manager

Discovery Clothing Company
06.2023 - 07.2025

Medical Claims Specialist (Contract)

Medix Temp Agency
03.2023 - 09.2023

Senior Specialist / Apple Senior Advisor

Teleperformance
04.2019 - 02.2023

Assistant Manager

Love Culture
03.2018 - 03.2019

Sales Associate

Love Culture
11.2017 - 03.2018

Associate Degree - Nursing Administration

Broward College
Tasha Gregoire