Jalesa Perrin

• With this position i assisted customers with checking prior authorizations,prescriptions,claims,mail order prescriptions and find doctors in their network range
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• I help consumers check their application status's and also send out application to those in need of applying for the program ACP/Lifeline

With this position i assist customers with placing orders. checking orders, asking general information about products on the American eagle website.

• Responded to customer requests for products, services, and company information.
• Assisted customers in navigating company website and placing online orders, improving overall user experience.
• Exceeded performance metrics consistently, earning recognition as a top performer within the team.